Software Engineering Operations Coordinator

impact.com; Parksville; On-site; CAD 95,000 - 107,000; Full time

Job summary

Join a forward-thinking company as a Technical Business Analyst, where you will bridge the gap between engineering and other departments. This role is crucial for coordinating initiatives, optimizing internal systems, and enhancing communication. You will thrive in a dynamic environment, utilizing your analytical and organizational skills to drive efficiency. The company fosters a culture of innovation and collaboration, providing you with the opportunity to make a significant impact while enjoying a supportive work atmosphere. If you are passionate about technology and enjoy working with talented teams, this position is perfect for you.

Benefits

Strong extended health benefits

Mental health support

Unlimited time off

Flexible work hours

Monthly Internet Allowance

Technology Stipend

Fitness Subsidy

Employee Assistance Programs

Parental Leave Top-Up Program

Qualifications

• 3+ years of experience in a technical or engineering environment.
• Strong communication and analytical skills are essential.

Responsibilities

• Coordinate cross-department initiatives and ensure project alignment.
• Analyze existing processes for improvement and optimize internal systems.

Skills

Analytical Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Technical Aptitude

Education

Bachelor's degree in science, technology, engineering or math

Tools

Jira

Asana

Job description

The Company:

At impact.com our culture is our soul. We are passionate about our people, and our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.

Your Role at impact.com:

The Technical Business Analyst will serve as a crucial link between engineering and other departments, ensuring smooth communication and efficient operations. This role involves coordinating cross-functional initiatives, maintaining and optimizing internal systems for tracking engineering activities, analyzing processes for improvement, and bridging communication gaps. The ideal candidate will possess strong analytical and organizational skills, a technical aptitude, and the ability to collaborate effectively in a fast-paced software engineering environment.

What You'll Do:

• Coordinate Cross-Department Initiatives: You will facilitate communication and coordination between engineering, product, and other departments. This involves ensuring alignment on project goals, timelines, and deliverables.
• Maintain Internal Business Systems: You will manage and optimize our internal systems for tracking engineering projects, team activities, and progress. This includes ensuring data accuracy and system functionality.
• Analyze and Improve Processes: You will analyze existing engineering processes to identify areas for improvement and implement solutions to enhance efficiency.
• Bridge Technical Communication: You will assist in translating technical information into clear and concise language for non-technical stakeholders.
• Support Project Management: You will assist in tracking project progress, identifying potential roadblocks, and facilitating timely resolution.

What You Have:

• Technical degree: Bachelor's degree in science, technology, engineering or math.
• Prior Experience: 3+ years of experience in a technical or engineering environment.
• Strong Communication Skills: Ability to communicate effectively, both verbally and in writing, with diverse stakeholders.
• Organizational Proficiency: Excellent organizational and time-management skills, with the ability to manage multiple tasks and priorities.
• Analytical and Problem-Solving Skills: Ability to analyze data, identify trends, and develop solutions to complex problems.
• Technical Aptitude: Familiarity with software development concepts and comfortable working in a technical environment.
• Collaborative Mindset: Ability to work effectively in a team environment and build strong working relationships.

Bonus Points If:

• Experience working within a software development lifecycle.
• Proficiency with project management and issue tracking tools (e.g., Jira, Asana).
• Experience in data analysis and reporting.
• Knowledge of business process improvement methodologies.

Salary range: $95,000.00 - $107,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

Benefits (Perks):

• Remote first with roles being open to candidates who are eligible to work in Canada and are tax residents of Canada.
• Strong extended health benefits, mental health support and support for new parents are provided to all employees on day one of employment.
• Health & Prescription coverage, vision and dental care, virtual health care, out of country medical coverage.
• Insurance coverage (life, short term disability, long term disability, and more).
• Health Care Spending Account.
• Two different Employee Assistance Programs.
• We encourage our employees to take the time they need with unlimited time off:
• The last two weeks of the year are also given as holiday to all employees.
• Global holidays - We all celebrate a holiday a quarter where we all get the same day off.
• Other benefits include:
• Parental Leave Top-Up Program.
• Flexible work hours.
• Monthly Internet Allowance.
• Technology Stipend.
• Fitness Subsidy.
• An employee-led culture team that plans inclusive events - meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.