Software Engineer - Remote / Telecommute

Cynet systems Inc; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

A technology solutions company is seeking a well-rounded support engineer in Toronto. The role involves responding to support requests, debugging issues, and contributing to product development. The ideal candidate will have 2-3 years of software programming experience in languages like C++, Java, or Python, and a basic understanding of machine learning. This position offers an opportunity to enhance technical documentation and collaborate closely with engineering teams.

Qualifications

• 2-3 years of software programming experience in C++, Java, or Python.
• Experience with front end web technologies preferred.
• 2-3 years of experience on Databases and Linux.
• Knowledge of machine learning models and algorithms.
• 1-2 years of hands-on experience in design and deployment of machine learning models.

Responsibilities

• Respond to and triage support questions from engineers.
• Extract information from logs to debug issues.
• Write tools and test cases to enhance support speed.
• Work with technical writers on improving documentation.
• Produce performance reports for leadership.
• Provide insights for product development.
• Manage support queries using advanced data tools.
• Develop debugging scripts and documentation.

Skills

Software programming

C++

Java

Python

Databases

Linux

Machine learning

Front end web technologies

Job description

Overview

Job Description

Requirement:

Responsibilities

• Respond to and triage support questions and support requests from Meta engineers.
• Extract relevant information from log files and other sources to debug, identify owners or root causes.
• Write basic tools and test cases to improve the speed and quality of support.
• Work with technical writers to improve documentation in areas covered by support.
• Produce reports for leadership with data on performance of the program.
• Provide insights and suggestions on product development and the product roadmap; contribute to product development.
• Manage and escalate Meta engineers' support queries, using advanced data tools for in-depth analysis to quickly identify and resolve issues, enhancing ML model development cycles.
• Develop debugging scripts and documentation to automate and speed up responses, and provide actionable feedback to the engineering team.

Required Skills

• Hands on experience(2-3) years on software programming on 2 out of C++, Java or Python developing small or medium sized applications.
• Preferred experience with at least one front end web technologies.
• Hands-on experience (2-3) years on Databases, Linux.
• Relevant Application support / Dev support experience would be a plus.
• Basic knowledge of what machine learning models are, and different types of algorithms.
• 1-2 years of hands-on experience with (at least some) areas of design, implementation, deployment, training, testing etc of one or more machine learning models.
• High level building blocks of AI implementation.