SOFTWARE ENGINEER III - HYBRID

Green Shield Canada (GSC); Toronto; On-site; CAD 83,000 - 103,000; Full time

Job summary

GreenShield is seeking a Software Engineer III to deliver end-to-end product improvements across frontend, backend, APIs, databases, and cloud-based systems. You will collaborate with Product, Design, Data, Security, and Operations to turn customer problems into reliable production software.

This hands-on role requires understanding problems, defining success, and making engineering decisions grounded in evidence, metrics, and customer signals to improve systems and user experience.

Qualifications

• 3+ years of experience building software systems across modern web applications, backend services, APIs, databases, and production environments.
• Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, a related field, or equivalent practical experience.
• Full stack experience with TypeScript, Node.js, React, PostgreSQL, RESTful APIs, and cloud platforms; experience with GCP, NestJS, NextJS, or similar is a plus.
• Experience delivering customer-facing features with focus on reliability, quality, security, and performance.
• Strong data-driven decision making using metrics, instrumentation, and customer signals.

Responsibilities

• Design, build, test, and operate full stack features with high reliability and performance.
• Own production readiness, observability, incident follow-up, and maintainability.
• Add instrumentation, review metrics, and use data to guide decisions.
• Work across user interfaces, APIs, backend services, databases, integrations, and cloud-based systems.
• Make pragmatic engineering decisions balancing delivery speed, risk, and customer impact.
• Contribute to operational excellence with logs, alerts, dashboards, and automated tests.
• Collaborate with Product, Design, Data, Security, Operations, and other engineers to clarify requirements.

Skills

TypeScript

Node.js

React

PostgreSQL

RESTful APIs

Cloud platforms

Education

Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, or related field

Tools

NestJS

NextJS

Job description

WHO WE ARE

When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription. Heknew there had to be a better way. So, he introduced North America’s firstprepaid drug plan, and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We aren’t just a health and benefits company. We’rethe only not-for-profit social enterprise that brings worlds of coverage andcare together, all in one place.
We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.
Our mission is to create better health for allCanadians, and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $82,639.00 - 103,229.00

GreenShield is a not-for-profit social enterprise dedicated to improving the health and well-being of Canadians. Our digital products are used by members, employers, HR administrators, providers, insurers, and benefits administrators to access services, understand benefits, manage care, and make important health decisions.
We are looking for a Full Stack Engineer to build and operate systems that directly shape how customers experience our services. This is a hands-on engineering role on products used in real, consequential moments, where quality, reliability, latency, and availability are immediately visible to the people who rely on them.
The systems we build are expected to deliver a first-class customer experience. Low latency, high availability, security, and the ability to operate at scale are baseline expectations. Any degradation in the customer experience is treated as a defect to be understood, measured, and resolved.

The Role

As a Software Engineer III, you will deliver end-to-end product improvements across user experience, backend services, APIs, databases, and cloud-based systems. You will work closely with Product, Design, Data, Security, Operations, and other engineers to turn customer problems into reliable production software.
This is not a role focused only on writing code. You will be expected to understand the problem you are solving, clarify what success looks like, and make engineering decisions grounded in evidence. You will use data, instrumentation, customer signals, and operational metrics to validate assumptions, evaluate trade-offs, and improve the systems you help build.

Responsibilities

• Design, build, test, and operate full stack features that meet a high bar for reliability, security, performance, accessibility, and customer experience.
• Own your work through production, including system behavior, observability, supportability, incident follow-up, maintainability, and continuous improvement.
• Add instrumentation, review metrics, and use data to guide decisions, validate assumptions, and improve outcomes.
• Work across user interfaces, APIs, backend services, databases, integrations, and cloud-based systems.
• Make pragmatic engineering decisions that balance delivery speed, operational risk, maintainability, and customer impact.
• Contribute to operational excellence through useful logs, metrics, alerts, dashboards, runbooks, automated tests, and production readiness practices.
• Partner with Product, Design, Data, Security, Operations, and other engineers to clarify requirements, surface risks, and make trade-offs explicit.

WHO WE'RE LOOKING FOR

• 3+ years of experience building software systems across modern web applications, backend services, APIs, databases, and production environments.
• Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, a related field, or equivalent practical experience.
• Full stack experience with technologies such as TypeScript, Node.js, React, PostgreSQL, RESTful APIs, and cloud platforms. Experience with GCP, NestJS, NextJS, or similar technologies is an asset.
• Experience delivering customer-facing features and supporting them after launch, with attention to reliability, quality, security, performance, and customer experience.
• Sound engineering judgment and a willingness to make decisions using evidence from metrics, instrumentation, production behavior, and customer signals.
• Commitment to operational excellence. You build systems that are observable, testable, maintainable, and able to operate under real-world conditions.
• Strong communication and collaboration skills, with the ability to work effectively with engineers, product managers, designers, and operational partners.
• A high-ownership mindset, strong follow-through, curiosity, and a commitment to improving the systems you work on.

Working Style

You succeed in this role if you are energized by systems that matter, customers who depend on them, and teams that care about raising the bar. You think in terms of reliable service, measurable outcomes, and continuous improvement, and you stay engaged until the problem is resolved.

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.
Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [e-mail]. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.