Software Engineer, AI Agents

Replicant; Toronto; Remote; CAD 80,000 - 110,000; Full time

Job summary

Replicant is seeking a Software Engineer passionate about AI to join a remote team in building innovative customer-facing AI solutions. The role involves architecting AI Agents, collaborating with various teams, and ensuring exceptional user experiences. Candidates should possess strong communication skills and a solid educational background in Computer Science.

Benefits

Flexible vacation policy

Remote working environment

Top-notch healthcare

Equipment stipend

5-week sabbatical after 4.5 years

Qualifications

• B.S. or greater in Computer Science or related field.
• Strong CS fundamentals.
• Experience with REST APIs and authentication methods.

Responsibilities

• Work directly with customers to architect and improve AI Agents.
• Take ownership of customer experiences and implementations.
• Collaborate with cross-functional Agile teams.

Skills

Team player

Communication

Customer empathy

REST APIs

Education

B.S. in Computer Science

Related field (math, physics, engineering)

Job description

At Replicant we believe AI should work for people starting with customer service. Thats why we built a platform that helps contact centers resolve more requests proactively identify issues and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users they help customers get what they need instantly 24 / 7. Meanwhile our real-time conversation insights help contact center leaders coach better and improve every interaction.

Were leading the shift from legacy systems to AI-first service powered by large language models (LLMs)and designed for enterprise scale security and empathy. If youre excited by the potential of LLMs voice AI and building category-defining technology with a kind ambitious team youll love it here.

Were looking for a Software Engineer with strong development and communication skills to build and collaborate with designers to create world-class solutions for our customer-facing AI Agents. You will have the opportunity to improve our core services where necessary implement clean communication between various internal and external systems explore Conversational UIs and help level up our growing team.

What Youll Do

Work directly with customers to architect deploy and improve cutting-edge AI Agents using Replicants platform

Take end-to-end ownership over delivering exceptional customer experiences; from the customer implementation to the broader Replicant stack

Collaborate with developers QA project teams and customers to ensure our implementations exceed expectations

Work as an integrated member of a fully remote cross-functional Agile team in the Delivery organization

Own the integration of Replicants solution with customer systems including speccing and designing APIs (as required)

Guide customers through technical decisions and tradeoffs serving as a technical advisor to their teams

Provide technical mentorship within the Delivery organization and be ready to assist when necessary

Working with our internal tools and processes for creating AI Agents

Participate in regular on-call rotations to support our systems

Minimal travel required to go on-site for customer requirement analysis

What Youll Bring

B.S. or greater in Computer Science or a related field (math physics engineering) and strong CS fundamentals

Strong team player - we work in small product teams that work very closely together and are constantly collaborating in order to move as fast as possible

A strong sense of ownership and customer empathy we work very closely with our internal teams and external customers in a high-paced environment. Maintaining positive working relationships with them is paramount to the success of our business.

Excellent communication skills comfortable speaking to external customers

You are interested in exploring the nuance and aesthetic of conversations

Experience working with REST APIs Authentication (OAuth 2.0 and Basic)

For all full-time employees we offer :

Remote working environment that respects time zone differences

Highly competitive salaries equity and for US Employees a 401(k) plan

Top of the line healthcare (medical vision and dental)

Health and Wellness Perk

Equipment Stipend

Flexible vacation policy

Amazing team trips & offsites where you can find our CEO baking bread for the team

Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners : We take ownership and pride to influence the outcomes of our goals. We are successful and like a Blade Runner use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers : We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Sjlvdistans (Self-Distance) : Sjlvdistans is Swedish for self-distance. Its the ability to critically reflect on oneself and ones relations from an external perspective. With this in mind we act with objectivity and always remember that we are not our work. Theres no perfect science to growing a team or business but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive diverse and equitable workplace that is built on trust support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression race ethnicity disability sexual orientation colour religion creed gender national origin age marital status pregnancy sex citizenship education languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation please speak to your talent acquisition partner or email us at and well work to meet your needs.

Required Experience :

Unclear Seniority

Key Skills