Software Engineer, AI Agents

Replicant, Inc; Toronto; Remote; CAD 80,000 - 120,000; Full time

Job summary

A leading company in AI-driven customer service solutions seeks a Software Engineer to build and collaborate on world-class AI Agent solutions. This role offers responsibilities from customer implementation to core service improvements, actively contributing to the evolving realm of AI. Candidates should have strong technical and communication skills, with a focus on customer success.

Benefits

Highly competitive salaries and equity

Top healthcare benefits (medical, vision, dental)

Flexible vacation policy

Equipment stipend

Remote working with respect to time zones

5-week sabbatical after 4.5 years

Qualifications

• Strong CS fundamentals are critical.
• Experience with authentication methods (OAuth 2.0, Basic).
• Capacity to explore conversational UI design.

Responsibilities

• Work with customers to deploy and enhance AI agents.
• Take ownership of customer experience from implementation.
• Integrate Replicant’s solution with customer systems.

Skills

Strong communication skills

Team player

Customer empathy

Education

B.S. in Computer Science

Related fields (math, physics, engineering)

Tools

REST APIs

Job description

At Replicant, we believe AI should work for people, starting with customer service. That’s why we built a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that act like your best reps.

Our AI agents handle millions of calls every month for Fortune 500 companies and high-growth innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24 / 7. Meanwhile, our real-time conversation insights help contact center leaders coach better and improve every interaction.

We’re leading the shift from legacy systems to AI-first service, powered by large language models (LLMs)and designed for enterprise scale, security, and empathy. If you’re excited by the potential of LLMs, voice AI, and building category-defining technology with a kind, ambitious team, you’ll love it here.

We’re looking for a Software Engineer with strong development and communication skills to build and collaborate with designers to create world-class solutions for our customer-facing AI Agents. You will have the opportunity to improve our core services where necessary, implement clean communication between various internal and external systems, explore Conversational UIs, and help level up our growing team.

What You'll Do

Work directly with customers to architect, deploy, and improve cutting-edge AI Agents using Replicant’s platform

Take end-to-end ownership over delivering exceptional customer experiences; from the customer implementation to the broader Replicant stack

Collaborate with developers, QA, project teams, and customers to ensure our implementations exceed expectations

Work as an integrated member of a fully remote, cross-functional Agile team in the Delivery organization

Own the integration of Replicant’s solution with customer systems, including speccing and designing APIs (as required)

Guide customers through technical decisions and tradeoffs, serving as a technical advisor to their teams

Provide technical mentorship within the Delivery organization and be ready to assist when necessary

Working with our internal tools and processes for creating AI Agents

Participate in regular on-call rotations to support our systems

Minimal travel required to go on-site for customer requirement analysis

What You'll Bring

B.S. or greater in Computer Science or a related field (math, physics, engineering) and strong CS fundamentals

Strong team player - we work in small product teams that work very closely together and are constantly collaborating in order to move as fast as possible

A strong sense of ownership and customer empathy — we work very closely with our internal teams and external customers in a high-paced environment. Maintaining positive working relationships with them is paramount to the success of our business.

Excellent communication skills, comfortable speaking to external customers

You are interested in exploring the nuance and aesthetic of conversations

Experience working with REST APIs, Authentication (OAuth 2.0 and Basic)

LI-remote

For all full-time employees, we offer :

Remote working environment that respects time zone differences

Highly competitive salaries, equity, and for US Employees, a 401(k) plan

Top of the line healthcare (medical, vision, and dental)

Health and Wellness Perk

Equipment Stipend

Flexible vacation policy

Amazing team trips & offsites where you can find our CEO baking bread for the team

Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners : We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers : We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance) : Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [emailprotected] and we’ll work to meet your needs.