Software Engineer

Rivago Infotech Inc; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading IT services company is seeking a highly skilled System Engineer to join their L2 support team in Toronto. The role requires extensive experience in Java debugging and production support, utilizing monitoring tools like Splunk and AppDynamics. Ideal candidates will have a track record of resolving complex L2 tickets and maintaining application performance in a fast-paced environment. This position offers the chance to work collaboratively with global teams and contribute to continuous improvement initiatives.

Qualifications

• 8+ years of experience in Java development/support roles.
• Proficient in SQL/PL-SQL and database troubleshooting.
• Strong hands-on experience with Java 1.7/1.8, J2EE, Servlets, and JSP.

Responsibilities

• Provide Level 2 (L2) support for Java-based enterprise applications.
• Troubleshoot and debug Java code to resolve production issues.
• Collaborate with L1 support, development, and QA teams.

Skills

Java debugging

Production support

Monitoring tools

Problem-solving

Analytical skills

Education

Bachelor’s or Master’s degree in Computer Science

Tools

Splunk

AppDynamics

New Relic

SQL/PL-SQL

Git

CI/CD pipelines

DevOps practices

Job description

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We are seeking a highly skilled and experienced System Engineer to join our L2 support team. The ideal candidate will have a strong background in Java debugging, production support, and monitoring tools, with a proven track record of resolving complex L2 tickets in a fast-paced environment.

Key Responsibilities:

• Provide Level 2 (L2) support for Java-based enterprise applications.
• Troubleshoot and debug Java code to resolve production issues.
• Monitor application performance using tools like Splunk, AppDynamics, or New Relic.
• Collaborate with L1 support, development, and QA teams to ensure timely resolution of incidents.
• Analyze logs, identify root causes, and implement fixes or workarounds.
• Maintain documentation for recurring issues and resolution steps.
• Participate in on-call rotation and provide support during off-hours as needed.
• Ensure adherence to SLA timelines and escalate critical issues appropriately.
• Contribute to continuous improvement by identifying automation opportunities and process enhancements.

Required Skills & Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 8+ years of experience in Java development/support roles.
• Strong hands-on experience with Java 1.7/1.8, J2EE, Servlets, and JSP.
• Proficient in SQL/PL-SQL and database troubleshooting (Oracle, MySQL).
• Experience with log analysis tools (e.g., Splunk, ELK).
• Familiarity with CI/CD pipelines, Git, and DevOps practices.
• Excellent problem-solving and analytical skills.

Strong communication skills and ability to work in a global team environment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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