Software Engineer

CBL Solutions; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

CBL Solutions is seeking a ServiceNow Developer to enhance field service operations through the ServiceNow platform. The role involves configuring the FSM module, integrating with other systems, and collaborating with various teams to optimize service delivery. This is a contract position with remote work in PST hours.

Qualifications

• Experience with ServiceNow platform and FSM module.
• Ability to configure and customize workflows and rules.

Responsibilities

• Manage and optimize field service operations using ServiceNow.
• Develop custom scripts and applications to enhance FSM functionality.
• Collaborate with cross-functional teams to implement solutions.

Skills

Field Service Management

ServiceNow

Collaboration

Job description

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Team Lead @ CBL Solutions | Building Leadership Teams, Recruitment Expert

Position: ServiceNow Developer

Location: Remote (work in PST hours)

Duration: Contract

Job Description:

The ServiceNow (SNOW) Resource typically involves working with the ServiceNow platform to manage and optimize field service operations.

This includes:

• Configuring the ServiceNow FSM module to align with business requirements, including customizing workflows, rules, and interfaces.
• Integrating FSM with other ServiceNow modules like ITSM, ITOM, and other systems as needed.
• Developing custom scripts or applications to enhance FSM functionality or automate processes.
• Providing support for the FSM application, troubleshooting issues, and assisting users with questions or problems.
• Collaborating with cross-functional teams, including business analysts, project managers, and field service personnel, to understand requirements and implement solutions.
• Testing FSM configurations and scripts to ensure proper functionality and quality standards.
• Documenting FSM configurations, scripts, and processes for future reference and maintenance.
• Keeping up-to-date with the latest ServiceNow FSM releases, best practices, and industry trends.
• Managing work orders, resources, skills, assets, and locations.
• Optimizing scheduling and dispatching of field service tasks and agents.
• Empowering field agents with a mobile app for access to work order information, instructions, parts locations, knowledge base articles, and safety checklists.
• Facilitating collaboration between operations, field resources, and customers through mobile channels.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology, Manufacturing, and Finance

Industries

• Staffing and Recruiting

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