Software Developer Full-Stack Intern, AI Scoring, Evaluations and Surveys

Genesys-; Toronto; Hybrid; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work

Toronto office access

Learning resources

Job summary

Genesys offers an internship/co-op in Toronto, Ontario, focused on building AI-powered, AI-scored quality management tools within the QM team. The role involves full-stack development across frontend and backend, with AWS-based infrastructure and a hybrid work model requiring 1–2 days in the downtown Toronto office.

Ideal candidates are pursuing a bachelor’s degree in software, with experience in Java, Python, or JavaScript, and an interest in either frontend, backend, or full-stack development.

Qualifications

• Pursuing a bachelor’s degree in a software-related discipline.
• Experience with a modern programming language like Java, Python, or JavaScript.
• Interest in frontend, backend, or full-stack development.
• Ability to communicate clearly and collaborate in a team environment.
• Familiarity with web development fundamentals.

Responsibilities

• Build production features, backend flows, APIs and UIs in the evaluation, scoring, and survey path.
• Deliver secure, scalable applications built on AWS infrastructure.
• Work with AI developer tools to generate code faster and debug complex issues.

Skills

Bachelor's degree

Java / Python / JavaScript

Frontend / Backend interest

Team communication

Web fundamentals

Education

Bachelor's degree in software-related discipline

Tools

Java

Python

JavaScript

React

Job description

locationsToronto (Flexible)time typeFull timeposted onPosted 2 Days Agojob requisition idJR112168Be the one building AI-powered experiences where they matter mostAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.Internship Details: This internship/co-op opportunity is based in Toronto, Ontario and follows a hybrid work model. Candidates should be able to work from our downtown Toronto office 1–2 days per week, depending on team and business needs.We are considering students available for internship/co-op terms ranging from 8 to 16 months beginning in May/June 2027Role OverviewOur Genesys Cloud Workforce Engagement Management (WEM) - Quality Management (QM) team builds AI Scoring, Agent Evaluation and Survey solutions that help the world’s leading enterprise customers improve service delivery and customer satisfaction. Join us and help deliver products that enable supervisors to evaluate customer interactions (calls, chats, emails), score them using configurable rubrics, and drive coaching based on results and customer feedback. This role is a full-stack software development position involving the entire development lifecycle.With our support, you’ll learn and grow in a fast-paced, AI driven environment focused on continuous improvement and innovation.ResponsibilitiesBuild production features, backend flows, APIs and UIs in the evaluation, scoring, and survey pathDeliver secure, scalable applications built on AWS infrastructureBuild features with automated tests, participate in code reviews and debug issuesUse AI developer tools to generate code faster, debug complex issues, and navigate a large production codebase with confidenceQualificationsPursuing a bachelor’s degree in a software-related disciplineExperience with a modern programming language like Java, Python, or JavaScriptInterest in frontend, backend, or full-stack developmentAbility to communicate clearly and collaborate in a team environmentFamiliarity with web development fundamentalsTech StackYou do not need full-stack experience coming in; interest in frontend, backend, or both is enough. You’ll have the opportunity to work with the following technologies:Backend: Java, Spring Boot, PythonFrontend: JavaScript, TypeScript, HTML/CSS, React/ReduxCloud infrastructure: AWS (EC2, S3, Lambda, Bedrock, DynamoDB, SQS), Kafka, RedisAI Tools: Claude, Amazon Kiro#LI-DNI#LI-DNPCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$ -Working at GenesysAI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.Recognized globally – Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.What Happens After You ApplyAfter you apply, here's what you can typically expect:Our Talent Acquisition team reviews your application with the hiring team.A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.Next, you'll meet the hiring manager and other members of the interview team.We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.Stay ConnectedStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities.Be the one building what's next - where AI, experience and impact come together.Employee ReferralIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.About Genesys:Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail] can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.