Software Developer – CRM – Senior - RQ11500

S M Software Solutions Inc; Toronto; On-site; CAD 110,000 - 150,000; Full time

Job summary

Ministry of Public and Business Service Delivery and Procurement is seeking a Senior Software Developer – CRM with deep hands-on experience in Microsoft Dynamics 365, Power Platform, Azure, Dataverse, and related technologies.

The role focuses on translating technical specifications into tested applications, building and maintaining software solutions, and supporting implementation and migration activities across the SDLC.

Qualifications

• Experience with Agile methodologies.
• Experience with Dynamics 365, Microsoft Power Platform, and Azure solution design.
• Working knowledge of Dynamics interoperability, integration, and capability with other Microsoft cloud technologies.
• Working knowledge of both low-code development and custom development on Dynamics 365.
• Working knowledge of .NET, C#, JavaScript.
• Experience with cloud platforms such as Azure, Dynamics 365, and Power Platform.
• Experience with Dynamics CRM Customer Service Workspace, Agent Experience Profile, Session Templates, Workstream, and Routing.
• Experience with custom Web API development, ASP.NET, .NET Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines, etc.

Responsibilities

• Translate technical systems specifications into working, tested applications.
• Develop, maintain, and test software solutions.
• Troubleshoot technical issues and support implementation and migration activities.
• Collaborate with IT professionals and business stakeholders through the SDLC.

Skills

Dynamics 365

Power Platform

Azure solution design

Dataverse

Dynamics 365 Customer Service

Power Apps

Power Pages

Canvas Apps

PCF controls

.NET

C#

JavaScript

Web API

ASP.NET

.NET Core

Entity Framework

Azure SQL

DevOps

CI/CD Pipelines

Agile methodologies

Job description

Client: Ministry of Public and Business Service Delivery and Procurement

Senior Software Developer – CRM

We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Microsoft Power Platform, Azure solution design, Dataverse, Dynamics 365 Customer Service, Power Apps, Power Pages, Canvas Apps, custom PCF controls, .NET, C#, JavaScript, Web API, ASP.NET, .NET Core, Entity Framework, Azure SQL, DevOps, and CI/CD pipelines. The successful candidate will be responsible for translating technical system specifications into working and tested applications, developing and maintaining software solutions, troubleshooting technical issues, supporting implementation and migration activities, and collaborating with IT professionals and business stakeholders throughout the Software Development Life Cycle.

Role Snapshot

• Job Title: RQ11500 – Software Developer – CRM – Senior
• Client: Ministry of Public and Business Service Delivery and Procurement
• Work Location: Toronto, Ontario, Canada
• Work Arrangement: Onsite – 5 Days per Week
• Estimated Start Date: November 1, 2026
• Estimated End Date: March 31, 2027
• Business Days: 101.00
• Extension: Probable after the initial mandate
• Hours: 7.25 hours per day
• Security Level: No Clearance Required

Must Have

• Experience with Agile methodologies
• Experience with Dynamics 365, Microsoft Power Platform, and Azure solution design
• Working knowledge of Dynamics interoperability, integration, and capability with other Microsoft cloud technologies
• Working knowledge of both low-code development and custom development on Dynamics 365
• Working knowledge of .NET, C#, JavaScript
• Experience with cloud platforms such as Azure, Dynamics 365, and Power Platform
• Experience with Dynamics CRM Customer Service Workspace, Agent Experience Profile, Session Templates, Workstream, and Routing
• Experience with custom Web API development, ASP.NET, .NET Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines, etc.

Nice to Have

• Prior OPS/Public Sector experience

Responsibilities

Required to translate technical systems specifications into working, tested applications.

This Includes

• Developing detailed programming specifications
• Writing and/or generating code
• Compiling data-driven programs, maintaining, and conducting unit tests

Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations.

General Skills

• Experience in programming and analysis; specialized software package support at the specified experience level
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
• Experience in structured methodologies for the development, design, implementation and maintenance of applications
• Experience in design, code, test, debug and document applications
• Experience in the use of object and/or third generation language development tools
• Experience in one or more programming languages
• Experience in application design, latest design patterns, deployment and troubleshooting
• Experience with relational and hierarchical database technologies
• Experience in the use of information retrieval packages using query languages
• Experience with one or more communications protocols
• Experience in structured methodologies for the design, development, implementation and maintenance of applications
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
• A team player with a track record for meeting deadlines

Desirable Skills

• Knowledge and experience with programming Internet-ready applications
• Knowledge and experience in rapid application development (RAD) methodologies
• Knowledge and understanding of Information Management principles, concepts, policies and practices
• Experience with middleware and gateways
• Experience reviewing, analysing, and modifying product installation scripts including encoding, testing, debugging
• Ability to provide post-implementation support and resolve any post-implementation technical issues
• Experience conducting design walkthrough sessions with project team
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
• Ability to provide user and system documentation as required

Experience And Skill Set Requirements

Technical Skills - 40%

• Working knowledge with Dataverse design and development
• Working knowledge of development in Azure technologies
• Working knowledge of .NET, C#, JavaScript
• Working knowledge of DevOps, task boards, pipelines, etc.

Experience - 40%

• Proficiency in all cloud service models: SaaS, PaaS, and IaaS
• Certifications in Dynamics 365 and Azure are preferred
• Experience with Agile methodologies, including using Kanban/task boards
• Extensive experience developing in Dynamics 365 Customer Service, including:
  • Case Management
  • Knowledge Management
  • Customer Service Workspace configuration
  • Power Platform
  • Power Apps
  • Model-Driven App
  • Power Pages
  • Canvas App
  • Custom PCF controls
  • Development and Server-Side templating language Liquid
• Experience with both low-code development and custom development on Dynamics 365

Communication Skills - 20%

• Strong communication skills to prepare documentation, including but not limited to reports, reviews, and assessments
• Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients

Note

• 5 days Onsite

8:00 AM-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.