Software Developer - CRM - Senior

LanceSoft Inc

Toronto

CAD 80,000 - 120,000

Job description

Title: Software Developer – CRM
Location: Toronto, ON
Duration: 12 Months

Description
Responsibilities

Design and develop functionalities on DCP to support ministry business requirements.
Development and configuration of integration of Siebel with other ministry applications using web services or other mechanisms.
Conduct support, maintenance, prototyping, and configuration of a complex Oracle Siebel Solution.
Hands-on configuration and troubleshooting of issues of Siebel implementation and its integration with subsidiary systems such as PEP, ONE-KEY, ERDMS, Oracle Service Cloud, GIS (ArcGIS) in Development and Production environments.
Conduct root cause analysis to troubleshoot and resolve defects/incidents.
Document processes and technical designs and update build books.
Provide accurate estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy.
Engage with LRC and program staff to develop techniques to expedite implementation; work closely with Project Manager and lead architect and participate in the planning and design process.
Design and develop prototypes and proof of concepts.
Document build books, working with LRC staff on actual implementation; document performance measures of the new environments.
Evaluate fit/gap analysis between high-level requirements and Oracle Siebel Public Sector capabilities.
Research Oracle tools and techniques to inform/recommend improved design, functionality, and/or performance.
Develop unit testing scripts to confirm successful installation/configuration.
Develop prototype integration framework to ensure successful implementation using Open UI scripting, EAI, EIM, ETL web services, and REST service.
Plan and develop data migration and/or integration (ETL or web services) from other ministry solutions to the Siebel solution.
Ensure compliance with I&IT and Communication standards and directives (e.g., AODA, digital design principles, and web style guides).
Ensure designs are resizable/scalable for multiple screen platforms.
Recommend development and support technologies that provide more efficient code management.
Ensure web pages are AODA compliant and compatible across multiple browser technologies.
Develop testing scripts to ensure integrity during change.
Define diagnostic methods to help incident management.
Engage with LRC staff to troubleshoot problems in DR/RR migration and LOV migration.

Knowledge Transfer Requirements

Knowledge transfer is expected to occur throughout the duration of the assignment through regular meetings, touchpoints, and working sessions with LRC staff.
All design, development, artifacts, and source code, including all relevant and complete documents must be transferred to the ministry in the designated repositories provided.
Dedicated knowledge transfer sessions will be scheduled to ensure completeness of knowledge transfer and all documentation is shared, allowing LRC staff to ask clarification and/or follow-up questions.

Experience and Skill Set Requirements
Software Development Experience - 40%

10+ years experience (including recent experience) solutioning and hands-on configuring complex Siebel Public Sector solutions including the use of integration with Siebel e-Services, Siebel Remote, Siebel EAI, EIM, SMARTScript, Web Services, and Siebel BI Publisher.
10+ years experience integrating with Single Sign On solutions like OID, ONe-Key, GO-PKI, and Public Secure.
5+ years of hands-on experience in developing Web Services using SOAP.
5+ years experience developing integration using REST service.
5+ hands-on experience customizing Siebel Open UI and PM/PR scripting.
5+ years hands-on developments experience with Siebel Smart Scripts and Task based UI.
4+ years hands-on experience with Jscript bootstrap framework.
10+ years experience developing unit testing scripts.
10+ years setting up and developing solutions with multi-organization data structures and data visibility.
10+ years experience configuring picklists and list-of-value (LOV) for multiple organizations and multiple languages.
2+ years experience configuring in Siebel IP 20.x.

Technical Skills - 25%

10+ years of demonstrated and hands-on experience with Siebel Public Sector 8.x.
10+ years demonstrated and hands-on experience with Siebel EAI, Web Service, Data transformation, and integration.
10+ years with Siebel data modeling and EIM.
5+ years of hands-on experience with Siebel OpenUI and PM/PR scripting.
10+ years demonstrated and hands-on experience with Siebel e-services, Siebel EIM, BI Publisher reports, Javascript, HTML5, and CSS.
5+ years demonstrated and hands-on experience with the planning of ETL migrations of data from legacy solutions to the new Siebel solution using tools like EIM and development of custom data loaders.

Installation, Design, Configuration, Integration, and Troubleshooting - 20%

10+ years of hands-on experience installing, designing, and configuring complex Siebel Public Sector systems including use of Siebel ADM, Oracle OID for single Sign on authentication, and Siebel server to server encryption for high sensitive data.
10+ years experience troubleshooting and resolving issues of large complex Siebel Public Sector that includes integration with several systems and use of Single sign-on.
10+ years of hands-on experience in integrating Siebel Public Sector with non-Siebel systems like ESRI, Address Lookups (e.g., Canada Post), SaaS solutions like Oracle Service Cloud, and traditional middlewares like BizTalk.
10+ years of hands-on experience on development best practices and standards with Siebel Repository.
5+ years of demonstrated and hands-on experience on AODA, WCAG, and assistive technologies.
Experience and understanding of Workspace and parallel development.
Experience with evaluating and documenting Siebel upgrade paths.

Methodologies, Documentation, and Soft Skills - 15%

Demonstrated knowledge and understanding of Oracle development methodologies, tools, and resources.
Demonstrated experience with documentation of technical blueprints, build-books, and procedure manuals.
Experience with documenting processes and enhancement build books.
Demonstrated ability to research and recommend Oracle tools and techniques that could be leveraged.
Experience with developing prototype build books.
Experience with documenting performance measures of the new environments.
Experience working in an agile project delivery team.
Excellent analytical, problem-solving, and decision-making skills.
Strong collaboration skills with a proven track record for building strong working relationships.
A demonstrated team player with a track record for meeting deadlines.
Strong verbal and written communication skills.
Strong communication skills to present technical designs/solutions to business clients.

Must haves:

Siebel Public Sector 8.x (10+ years) with 2+ years experience with Oracle Siebel 20.0 and above.
Siebel EAI, EIM (10+ years).
Siebel data model (10+ years): Data model extension.
Siebel Remote (10+ years): Docking Object, Siebel Anywhere.
Siebel OpenUI (7+ years): PM/PR Scripting.
Siebel Smart Scripts and Task Based UI (5+ years).
Siebel e-Services (10+ years).
Oracle BI Publisher Report.
Oracle Service Cloud (OSC).
JavaTM Enterprise Edition (J2EE), JavaTM, JavaScript, jQuery, Jscript bootstrap framework, HTML 5, and CSS (5+ years).
REST web service (using JSON) (5+ years).