Softgoods Supervisor (Full-Time)

Tigre Géant; Sarnia; On-site; CAD 57,859,000 - 61,992,000; Full time

Benefits offered by this job

Annual bonus

Store discount

Health benefits

Profit sharing

Paid time off

Job summary

Giant Tiger in Sarnia, Ontario is seeking a Softgoods Supervisor to lead daily store operations and a team of associates. You will drive customer service, merchandise planning, pricing, and inventory processes to ensure smooth department performance.

The role offers a full-time schedule with varied shifts, a competitive hourly rate, annual bonus opportunities, benefits, and store discounts as part of Giant Tiger's compensation package.

Qualifications

• Proven motivator / team leader.
• Effective customer service, communication and interpersonal skills.
• Exceptional planning and organizational skills.
• Strong merchandising and analytical skills.

Responsibilities

• Ensure a high level of customer service for assigned departments (cash, softgoods, hardgoods or grocery).
• Oversee day-to-day operations and staffing.
• Train and communicate policies and procedures to department associates daily.
• Complete ordering and replenishment of merchandise; lead merchandising activities.
• Support inventory management, scheduling inputs, and community engagement.

Skills

Team leadership

Customer service

Communication

Planning & organizing

Merchandising

Analytical skills

Job description

Who We Are

At Giant Tiger, our mission is simple: help Canadians save more every day. We’re a Canadian institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right price.

We’re looking for friendly, motivated people who enjoy helping people and being part of a team — this posting represents a current opportunity at Giant Tiger.

Job Title

Softgoods Supervisor (Full-Time)

About This Role

What You’ll Be Doing

• Ensuring a high level of customer service, for assigned departments (cash, softgoods, hardgoods or grocery)
• Oversee the day-to-day operations
• Training and Communicating policies and procedures to department Associates on a daily basis
• E.g. SKU, pricing issues, printing signs, labels, operating the RF unit
• Complete ordering and replenishment of merchandise
• Supervising a team within the assigned departments while ensuring cross-functional collaboration
• Ensuring execution of the GT System (policies, procedures, standards) by all Associates
• Takes appropriate action and provides recommendations based on analysis of assigned area
• Leads merchandising activities
• Prepare and participating in inventory management activities (e.g. cycle counts)
• Provide input to the Store Owner/Manager into scheduling and quantification
• Resolving customer complaints quickly and professionally
• Opening and closing the store on a rotating basis
• Actively involved and connected with the store’s local community
• Supporting the store owner/manager on additional tasks and projects
• Ensuring health and safety policies and guidelines are followed
• Ensuring the checkout work area is kept clean and organized
• Ensuring Loss prevention best practices are followed
• Ensuring compliance of all policies when selling Tobacco and Lottery

What You’ll Bring

• Proven motivator / team leader
• Ability to work independently and as part of a team
• Effective customer service, communication and interpersonal skills (with employees, customers, vendors, other third party)
• Exceptional planning and organizational skills
• Strong merchandising and analytical skills
• 1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder

When You’ll Work

A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of days, evenings and weekends, up to 24 hours weekly.

Physical Demands of Position

Stand and/or walk. Bend, twist, and squat. Lift and/or move up to 18 kg (40 lbs.). Perform tasks involving firm grasping. Perform repetitive tasks requiring a range of hand motions. Reach above shoulder height and below waist level. Operate equipment, including using a ladder.

What Giant Tiger Offers

Hourly Rate $20.60 Annual Bonus Bonus - Store Bonus Plan, 10% Annual

Competitive Compensation

The expected pay rate for this position is listed above. Giant Tiger will consider factors such as experience, skills and internal equity to ensure you are paid competitively.

Profit Sharing

We provide an annual bonus opportunity equal to a percentage of your earnings, based on store performance. This percentage is listed above, under Annual Bonus.

Health Benefits and Paid Time Off

Access to our flexible, cost-shared health and dental benefits plan (available after 3 months of full-time work) and annual paid time off, including personal and vacation days.

Career Growth

Giant Tiger is committed to developing our people. We promote from within, and many of our leaders started right here. We provide the coaching, training, and support you need to build a long-term career.

Store Discount

Enjoy savings at your Giant Tiger store with 20% off children’s, men’s, and ladies’ apparel and footwear, and 10% off health and beauty, grocery, toys, housewares, and eCommerce purchases, applied at the point of sale.

Location

1249 London Road, Sarnia, Ontario, N7S 4T3

Job Requisition

JR125437

Giant Tiger is an equal opportunity employer and is committed to fair employment practices.