Social Worker – Client Care Supervisor

Thrive Group; Burlington; On-site; CAD 75,000 - 84,000; Full time

Benefits offered by this job

Extended health care

Dental and Vision care

HOOPP

Employee Assistance Program

Paid time off

Job summary

Thrive Group seeks a Social Worker - Client Care Supervisor to lead clinical services in the Bethany Residence program in Burlington. The role provides psychosocial assessment, counselling, and case management for individuals facing mental health, housing, and substance use challenges, while supervising Community Service Workers and Healthcare Aides.

As Therapeutic Lead, you will guide staff, develop therapeutic programs, collaborate with families and partners, and contribute to Thrive Group's

Qualifications

• Bachelor of Social Work from an accredited program, or equivalent recognized by the Ontario College of Social Workers and Social Service Workers.
• A Master of Social Work is an asset.
• Minimum three years of relevant social work experience with leadership experience in supervision, coaching, clinical consultation, quality improvement, or program development.

Responsibilities

• Provide clinical leadership and supervision of staff within Community Services.
• Deliver psychosocial assessments, counselling, and crisis intervention.
• Coordinate care and manage complex cases across housing, mental health, and psychosocial challenges.
• Lead therapeutic programs and collaborate with clients, families, and healthcare partners.
• Support a Thrive-wide social work community of practice and translate evidence into practice.

Skills

Clinical leadership

Staff supervision

Communication

Case management

Crisis intervention

Interdisciplinary collaboration

Housing First principles

Harm reduction

Trauma-informed practice

Education

Bachelor of Social Work

Master of Social Work (asset)

OCSWSSW registration

OA SW membership asset

Tools

LOCUS

OCAN

VI-SPDAT

AlayaCare

PointClickCare

interRAI tools

Microsoft 365

Job description

We are seeking a Full-Time Social Worker - Client Care Coordinator to join our Bethany Residence program in Burlington!
AbleLiving Services is a non-profit organization providing personal support services to adults with disabilities living within their own home or one of our independent living facilities. Our clients direct and customize the services they receive and we support them to maximize their independence and enhance their quality of life. We provide services across the Golden Horseshoe in the Mississauga, Burlington, Stoney Creek and Hamilton communities.
Thrive Group Is Proud To Be Certified As One Of Canada’s Great Places To Work®! In Addition, We Have Been Recognized An Awarded As

• 2026 Best Workplaces with the Most Trusted Executive Team
• 2026 Top 50 Best Workplaces in Canada
• 2026 Best Workplaces for Women

Position Summary

The Client Care Supervisor provides clinical leadership, supervision, and direct social work services within Community Services to support high-quality, client-centred care. As a member of the Community Services Leadership Team, the incumbent supervises and supports Community Service Workers and Healthcare Aides through coaching, performance management, and staff development. The role provides psychosocial assessment, counselling, crisis intervention, case management, behavioural support planning, and care coordination for individuals experiencing complex mental health, substance use, housing, and psychosocial challenges. Acting as the Therapeutic Lead, the Social Worker - Client Care Supervisor offers clinical guidance to staff and interdisciplinary teams, supports the development of therapeutic programs and practices, and collaborates with clients, families, community partners, and healthcare providers to achieve positive outcomes and safe, effective service delivery. The role also collaborates with Thrive Group’s Clinical Practice and Centre of Excellence team to translate evidence into practice, strengthen shared clinical pathways and tools, evaluate outcomes, and support a Thrive-wide social work community of practice.

Employment Guide

• A Bachelor of Social Work from an accredited program, or other academic qualifications and experience recognized by the Ontario College of Social Workers and Social Service Workers as equivalent, is required. A Master of Social Work is an asset. A minimum of three years of relevant social work experience, including demonstrated leadership experience in staff supervision, coaching, clinical consultation, quality improvement, or program development, is required.
• Current registration in good standing in the social work category with the Ontario College of Social Workers and Social Service Workers (OCSWSSW), without terms, conditions, or limitations that would affect the ability to perform the duties of the position.
• Membership in the Ontario Association of Social Workers is an asset.
• Demonstrated knowledge of psychosocial theories, family dynamics, conflict resolution and mediation, aging processes, positive behaviour support, responsive behaviours, and systemic barriers.
• Demonstrates an approachable and professional demeanour, along with an understanding of and empathy for the needs of diverse populations in the community.
• Demonstrates strong interpersonal skills and the ability to integrate sound relationship-building skills and professional standards into client-centred practice.
• Demonstrates strong written and oral communication skills and the ability to work both collaboratively within an interdisciplinary team and independently.
• Demonstrates a strong understanding of Housing First principles and extensive knowledge of homelessness and housing instability.
• Experience in harm reduction best practices and overdose prevention.
• Training and experience in trauma- and violence-informed practice.
• Demonstrated experience in crisis intervention, mediation, de-escalation, and non-violent crisis and suicide intervention.
• Working knowledge of the justice system.
• Experience using LOCUS, OCAN, and VI-SPDAT assessment tools is an asset.
• Proficiency with Microsoft 365 and experience with AlayaCare, PointClickCare, and the interRAI suite of tools are assets.
• A valid driver’s license is required as well as successful completion of a vulnerable sector police check.
• Current First Aid and CPR certification, naloxone training, and ASIST are assets.

Benefits

• Extended health care
• Dental and Vision care
• HOOPP (Healthcare of Ontario Pension Plan)
• Employee Assistance Program
• Paid time off

Application Deadline: September 24, 2026 at 11:59 pm
Job Type: Full-Time (40 hours per week)
Compensation/Salary Range: $74,620- $84,425.68

• compensation set in accordance with experience and qualifications

We are currently hiring to fill a new position on our team. While we thank all applicants for their applications, only those advancing to the interview stage will be contacted.
At Thrive Group, we embrace equity, diversity, and inclusion. Our commitment to this is directly linked to our organizational values of Teamwork, Honesty, Respect, Innovation, Versatility, and Excellence. Thrive Group strives to attract, develop, and retain a workforce that is as diverse as the residents, clients, and customers we serve and are committed to providing an accessible candidate experience through the recruitment and selection process. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at 289-309-8477 or email [e-mail]