Social Services Coordinator - Full-Time

Kindera Living; Toronto; On-site; CAD 50,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

Support for professional growth

Job summary

Kindera Living is seeking a Social Services Coordinator to lead and support social programs for residents and families. You will coordinate council meetings, provide counseling, and liaise with hospitals and agencies to ensure high occupancy and quality care.

The role requires a diploma/degree in social services, gerontology, or social work, with RAI-MDS AIS familiarity. Strong communication and organizational skills are essential in this Ontario, Canada setting.

Qualifications

• Diploma in social services, gerontology, or a degree in Social Work.
• Registered under the Social Work and Social Services Work Act with current general certificate.
• Experience in geriatric social field is an asset.
• Strong interpersonal, written and verbal communication skills.
• RAI-MDS AIS knowledge or willingness to obtain within 1 year.
• Second language is an asset.
• Commitment to respectful, client-centered practice and confidentiality.

Responsibilities

• Develop, implement and evaluate social service programs.
• Support department managers with team member interventions as needed.
• Facilitate support groups for families and residents.
• Provide bereavement counseling for residents and families.
• Maintain communications with placement agencies and hospitals to ensure occupancy targets.
• Coordinate Family Council meetings and tours for potential applicants.
• Monitor resident satisfaction and implement action plans.
• Uphold privacy policies and professional practice values.

Skills

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Second language

Education

Diploma in social services

Gerontology diploma

Bachelor's degree in Social Work

RAI-MDS AIS certification

Job description

Description

“How do you bring kindness to others every day?”

Join us in our journey of kindness – our Kind era – where compassion is our language, and kindness is our legacy. We are committed to nurturing a culture of kindness that flourishes within our team. Our valued team members are the heart of our mission and their well-being directly impacts the lives of those in our care.

The Social Services Coordinatorreports to the Executive Director and is expected to provide orientation, informal education, support, and counseling to residents, families, and friends to promote a sense of comfort and well-being, as well as overall empowerment among individuals.

Wage Rate:

The starting annual salary is $50,000.

Vacancy:

This is an existing vacancy.

Responsibilities:

• Develop, implement and evaluate Social Service Programs
• Provide support to department managers in team member intervention when needed.
• Facilitate support groups for families and/or residents.
• Bereavement counseling for residents/families/team members as needed.
• Display an awareness, and evidence on a daily basis, of why feelings matter most to individuals.
• Coordinate Family Council meetings
• Act as the Home Resident Placement Coordinator in absence of the Admissions Coordinator
• Participate in tours of the Home with potential applicants and/or their representative.
• Maintain a wait list in conjunction with CCAC.
• Maintain communication with placement agencies, applicants/representatives, to ensure exchange of information to ensure occupancy remains above LHIN specific occupancy target.
• Outreach services by maintaining contact and relationship with hospital social workers and discharge planners, community agencies, physician offices, social workers in nursing homes and retirement homes in an area or region and any other agency that would be a source of referral for new residents.
• Required to understand the nature and meaning of quality indicators
• Participates in the improvement of the indicators and achieves satisfactory results.
• Monthly review and quarterly trending and analysis of resident satisfaction questionnaires with developed and implemented action plans. Semi-annual analysis with action plan to Executive Director
• Any and all other tasks as assigned

Qualifications:

The qualifications needed to join our family are as follows:

• Diploma in social services, gerontology, or a degree in Social Work.
• Registered under the Social Work and Social Services Work Act and holds a current general certificate of registration.
• Or must have held a Social Services Coordinator or Social Services Worker position at a different LTCH without meeting the updated qualifications set out in the Regulation, on the condition that the person has had (3) years full-time experience in the position during the (5) years immediately before being hired at the different LTCH or the equivalent part-time experience in the position during the (7) years immediately before being hired at the different LTCH.
• Previous experience in a geriatric social related field is an asset.
• Well developed interpersonal skills and demonstrated ability to interact efficiently and courteously with residents, public, employees, and volunteers.
• Excellent written and verbal communication skills.
• Ability to make the most of the time you have to provide positive social interactions.
• Good organizational skills.
• Knowledge of RAI-MDS – AIS certified, if not must be completed successfully within one (1) year of being hired.
• Second language is an asset.
• Demonstrate the professional practice values of the social worker: respect for the dignity of every individual; belief in the ability of every individual to evolve and develop; recognition of the necessity to perceive and understand the individual as an element of interdependent systems which may be subject to change; respect for the rights of individuals, groups and communities; respect for the principles of individual autonomy and self-determination; recognition of the right of any endangered individual to receive assistance and protection when needed.
• Ability to listen and respect others points of view even if you disagree.
• Must have a clear vulnerable sector screen, no older than 6 months, TB test results less than 6 months old, must be able to provide three supervisory reference

What do we offer you?

• Competitive wages
• Support for personal and professional growth

We appreciate all applicants' interest, only those selected for further consideration will be contacted.

As part of our recruitment process, we may use secure, limited AI tools to assist with administrative tasks such as organizing applications or analyzing role alignment. These tools are used solely to support our recruitment team. All hiring decisions are made by people. We are committed to ensuring our hiring practices are equitable, inclusive, and privacy-conscious. Any personal information collected or processed is handled in accordance with the Personal Information Protection and Electronic Act (PIPEDA) and our internal privacy policies.

We are committed to inclusion, diversity, and equity in the workplace, and we welcome applications from all persons. Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any accessibility needs, and the organization will work with the employee to address them.

Qualifications

Skills

Preferred

Demonstrate Respect for Autonomy

Expert

Person-centered approach

Expert

Expert

Verbal Communication

Expert

Geriatric Social Related Field

Expert

Ability to Work From the Heart

Expert

Integrity and Confidentiality

Expert

Ability to Have Meaningful Interactions

Expert

Interpersonal Skills

Expert

Organizational Skills

Expert

Knowledge of RAI/MDS-AIS Cert

Expert

Second Language

Expert

Education

Preferred

Bachelors or better in Social Work.

Post Secondary Diploma or better in Gerontology.

Post Secondary Diploma or better in Social Services.