Casual Community Connections Coordinator

Lakeshore Residence; Belle River; On-site; CAD 42,000 - 46,000; Part time

Benefits offered by this job

Competitive wages

Employee and Family Assistance Program

Support for personal and professional?

Job summary

Lakeshore Residence in Ontario is seeking a Casual Community Connections Coordinator to foster a welcoming atmosphere and connect residents with services and events.

You will support residents and families, maintain logs, and coordinate transportation and admin tasks while collaborating with the team to ensure a high quality living environment.

Qualifications

• Diploma in Social Services, Community Development, Communications, or Gerontology preferred.
• Experience in LTC, senior living, community support, or social services is an asset.
• Compassionate, approachable and emotionally intelligent communicator.
• Strong interpersonal and storytelling abilities; comfortable engaging with diverse individuals and families.
• Excellent organizational and administrative skills with attention to detail.
• Proficiency with Google Suite, email, and basic digital photography or media tools.
• Excellent written and verbal communication skills.
• Must provide a current Vulnerable Sector Check and TB testing results as required.

Responsibilities

• Create a warm, welcoming atmosphere for residents, families, visitors, and staff.
• Support residents and families with information, guidance and connection.
• Weave connections between residents and team members through daily conversations.
• Maintain the front welcome hub and organize common areas.
• Collaborate on a calendar of social events for the main entrance area.
• Share stories appropriately through internal/external channels.
• Welcome new team members and assist residents moving in.
• Respond to inquiries by phone or in person with professionalism and discretion.
• Maintain visitor logs, deliveries, and confidential correspondence.
• Provide admin support and coordinate transportation and billing tasks.
• Support the move‑in process and navigation of Home services.
• Monitor front entrance and Home surveillance system; conduct audits.
• Participate in team huddles and QA activities.

Skills

Interpersonal skills

Storytelling abilities

Excellent organizational skills

Communication skills

Education

Diploma in Social Services, Community Development, Communications, or Gerontology

Tools

Google Suite

Media tools / basic digital photography

Job description

Casual Community Connections Coordinator

About this position

“How do you live in the moment?”

We are passionate about ‘Making Every Moment Matter’™. We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those they are caring for.

Wage Rate:

The wage rate is $ 20.43/hour.

Vacancy:

We are hiring employees to work on a casual basis to help us fulfil our scheduling needs and fill vacant shifts as they arise.

Responsibilities:

Connection & Human Experience

• Create a warm, welcoming and inclusive atmosphere for all residents, families, visitors,and team members.
• Support residents and families with information, guidance and connection, ensuringcomfort and trust in their interactions with the Home.
• Know each resident and team member and purposefully weave connections betweenresidents and team members, building relationships through daily conversations andauthentic engagement;
• Maintain the front welcome hub and common areas, ensuring the space is inviting,organized, and reflective of home and community life.
• Collaborate with the Community Connections Manager and/or the Programs Manager ona calendar of social events for main entrance area, including art shows, exhibits andcommunity engagement activities

Storytelling & Culture Building

• Partner with the interdisciplinary team to share stories appropriately through internal andexternal communication channels, including displays, celebration spaces, bulletin boards,etc
• In the beginning, welcoming new team members and facilitating residents moving in

Resident and Community Support Services

• Respond to inquiries by phone or in person with professionalism, empathy and discretion,directing individuals to appropriate supports as needed
• Maintain visitor logs, deliveries, and correspondence accurately and confidentially.
• Provide administrative support, care conference booking, organizing residenttransportation, mailing resident billings, liaising with community partners, office supplyinventory, other administrative tasks as assigned
• Supporting the interdisciplinary team with the resident move‑in process
• Supporting residents and families to navigate the Home’s services
• Support residents with access to their Resident Trust Accounts as needed
• Monitor front entrance to ensure resident safety and awareness of entry/exit activity
• Monitor the Home’s surveillance system
• Conduct monthly audits as assigned

Collaboration & Communication

• Participate in daily or weekly team huddles to share resident and/or family feedback
• Share home’s content of events and special moments with the Communication Team forwebsite and social media posts.
• Manage the Optisign content and functionality
• Assist in the production and distribution of Home communiqués under the direction ofthe Executive Director
• Support facilitation of resident/family satisfaction surveys and team member engagementsurvey
• Participate in home-wide continuous quality improvement activities.

Human Resources Management

• Support call‑ins, calls on weekends
• Supporting the Human Resources functions as assigned
• Demonstrate good knowledge of Occupational Health & Safety Act, Labour RelationsAct, Employment Standards Act and requirements under AODA
• Participate in fire safety demonstrations and fire drills and is able to execute the Home’s emergency plan when required

Leadership

• Assist with setting the vision, goals and objectives for the departmentin collaboration with team members and in line with the overall home's visionand strategic directions
• Has problem solving and conflict resolution skills and understands team concepts andteam building.
• Other duties as assigned and/or indicated in Job Task Inventory

Qualifications:

The qualifications needed to join our family are as follows:

• Diploma in Social Services, Community Development, Communications, or Gerontologypreferred.
• Experience in LTC, senior living, community support, or social services is an asset.
• Compassionate, approachable, and emotionally intelligent communicator.
• Modeling a person-centered living philosophy, embracing the Butterfly Model
• Strong interpersonal and storytelling abilities; comfortable engaging with diverseindividuals and families.
• Excellent organizational and administrative skills with attention to detail.
• Proficiency with Google suite, email, and basic digital photography or media tools.
• Excellent written and verbal communication skills
• Excellent organizational skills
• Must provide a complete and current (within six months) Vulnerable Sector Check(including a Criminal Background Check) or be willing to obtain one
• As a condition of employment, candidates are required to submit documented results ofTB testing (within the last six months or within 14 days upon hire) or a chest X‑ray(within the last year), as per Public Health requirements
• Two supervisory references required
• Provide proof of all required vaccines. The Employer strongly recommends to “stay up todate” with the recommended vaccines. Vaccination requirements are subject to changesas determined by the employer.
• French speaking an asset

What do we offer you?

• Competitive wages
• Employee and Family Assistance Program
• Support for personal and professional growth

We look forward to speaking with you and Making Every Moment Matter™. Although weappreciate all applicants' interest, only those selected for further consideration will be contacted.

As part of our recruitment process, we may use secure, limited AI tools to assist with administrative tasks such as organizing applications or analyzing role alignment. These tools are used solely to support our recruitment team. All hiring decisions are made by people.We are committed to ensuring our hiring practices are equitable, inclusive, and privacy conscious. Any personal information collected or processed is handled in accordance with the Personal Information Protection and Electronic Act (PIPEDA) and our internal privacy policies.

We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all.

If you require accommodation at any time during the recruitment process, please contact the hiring manager.