Social Navigator

enCompass Community Safety Agency; Edmonton; On-site; CAD 53,000 - 63,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

RRSP benefits

Employee awards

Team building

Job summary

enCompass Community Safety Agency in Edmonton is seeking a Social Navigator to assist offenders with desistance, developing case management plans in collaboration with Edmonton Police Service Detectives. The role involves direct client work, collaboration with social workers and sworn members, and coordinating resources for high‑risk clients.

You will document progress, report to supervisors, and support reintegration efforts while maintaining flexibility for off-site duties and emergencies

Qualifications

• Degree or diploma in social or human services, or 3 years relevant experience.
• Experience with high-risk populations, trauma, homelessness, mental health, and substance use.
• Strong leadership, teamwork, and communication skills.
• Experience with professional documentation.
• Knowledge of Indigenous and multicultural communities.
• Ability to perform risk assessment and advocate in systems.
• Criminal Record Check and security clearances.
• First Aid/CPR and crisis de-escalation training.
• Valid Alberta driver's license with vehicle and liability insurance.

Responsibilities

• Develop client-centered case management plans integrating Diversion & Desistance mission.
• Collaborate with EPS officers to support high-risk clients.
• Provide ongoing case management and timely services.
• Coordinate with community agencies to ensure safety and support.
• Assist incarcerated clients with reintegration plans.
• Engage with clients in person or by phone, on/off-site.
• Attend daily meetings and report progress to Detectives.
• Prepare regular reports and track client outcomes.
• Follow up with agencies to complete tasks.
• Refer clients to detox, treatment, employment, or education programs.

Skills

Communication skills

Interpersonal skills

Leadership

Teamwork

Risk management

Advocacy

Digital literacy

Crisis intervention awareness

Trauma-informed understanding

Indigenous & multicultural awareness

Education

Diploma in social or human services

Job description

Salary Range: $53,000.00 To $62,611.00 Annually

Company Overview:

For over 75 years, enCompass has been rooted in community safety and this will continue to be our focus. We provide holistic services and wraparound supports that address the root causes of crime and social disorder. We do this through preventative and restorative activities including release planning, housing, safety planning, employment transition, education, substance recovery, cultural supports and more.

We are a values-driven organization that supports clients from a strength-based approach. If your values are aligned with our core values listed at: https://myencompass.ca/about-us/who-we-are/ , please consider joining our team.

Position Summary:

The Social Navigator position is an essential potion that will assist the offender with their willingness to participate in desistance of criminal behavior in the Edmonton community. The Navigator will be responsible for supporting and working directly with IOM and/or BAU clients, in collaboration with Edmonton Police Service Detectives to develop appropriate case management strategies for each individual

Responsibilities:

• Integrates Diversion & Desistance’s mission and vision into the development and implementation of client-centered case management plans


• Collaborate with the unit’s Registered Social Worker and sworn members to complement EPS’s case management/supervision strategies for social support and resources for high-risk clients by identifying the clients Risk Need Responsivity and Criminogenic Needs


• Ongoing case management with the clients to foster coordinated and timely services that meet the client’s basic needs


• Ongoing response along with consultation and collaboration with multiple professionals and agencies within the community to develop effective safety and support systems for clients as well as the public


• Work with clients who are incarcerated to implement reintegration plans to ensure smooth transition back into the community


• Engage directly with clients both in person and/or via telephone, on and off-site


• Attend daily meetings to discuss various clients, locate clients, and provide client updates to Detectives on a timely basis


• Provide regular reports on progress and case management


• Ensure ongoing follow up for clients by connecting with various agencies to ensure completion of tasks


• Refer and assist client with completion of application processes and referrals when necessary, including but not limited to detox facilities, addictions recovery treatment programs, employment/educational programs and mental health programs


• Report to Diversion and Desistance Admin Sergeant and Team Lead on daily activities and whereabouts


• Provide support during crisis intervention should a client be in distress and report immediately to Detective or Patrol


• Prioritize tasks, take initiative and maintain flexibility in case plans with timely documentation of same


• In collaboration with the assigned EPS Detective, the Navigator would be responsible for the execution of social case management decisions that would relate to the client’s housing, education, employment, addictions treatment, mental and physical health status while following basic RNR principals with respect to the client’s specific criminogenic needs. These decisions would be in considerations of the client’s needs and be balanced with public safety concerns

Documentation & Reporting (20%)

• Document assessments, services rendered, client outcomes, so that records are accurate and adequate


• Ensure documents and client files are complete, organized, and up to date, as per Diversion & Desistance business rules


• Prepare and maintain accurate, timely and complete file documentation on the designated EPS system and submissions in the professional community, in accordance with the EPS file expectations


• Submit weekly highlights and/or reports as required


• Improve overall system performance by identifying, addressing and reporting any system gaps and redundancies

Community Involvement and Leadership (5%)

• Attending and representing Diversion & Desistance Branch at appropriate internal and external meetings as needed

Agency Engagement (5%)

• Complete agency specific administrative tasks


• Attend agency directed training and meetings

Other (5%)

• The Navigator may need to assess and address client/offender personal and family crisis both inside and outside of regularly scheduled work hours in relations to the needs of the client. Position may require flexibility to work alternate shifts and some weekends when required


• Identify and prioritize resources and issues of access (based on need, potential outcomes and equity) and refer individuals and families to appropriate services in a timely manner. Report any gaps in service to Sergeant for further review

Qualifications / Skills:

• Degree of Diploma in social or human services or related field, or a minimum of 3 years relevant experience working with complex, high risk populations. It is expected that they maintain and are in good standing with any relevant professional bodies they may be members of


• Strong understanding and knowledge of community resources, knowledge of issues faced by high risk individuals who have experienced significant trauma with high criminogenic factors and are now experiencing homelessness, poverty, and both mental health conditions and substance use


• Strong leadership, teamwork and effective interpersonal and communication skills


• Prior experience completing professional documentation


• Experience working with and understanding the unique challenges that Indigenous and multicultural individuals and families face, particularly those with significant criminal histories


• Effective risk management, advocacy in systems and group facilitation


• Role and scope navigation, inclusion and equity and digital literacy


• Criminal Record Check, Enhanced Security Clearance through Edmonton Police Service and Children Intervention Check


• Standard First Aid and CPR, Suicide Intervention and Crisis Intervention and De-escalation Training


• Valid Alberta driver’s license with a safe, operating vehicle, clean drivers abstract, and must have 2 million liability insurance

Conditions of Employment:

• The hours of work are Monday to Friday and works a 40-hour work week, with some evening and weekend availability to assist with emergency client situations


• The office will be located at Edmonton Police Services Downtown Branch

What we offer

• The salary range for this position is $53,000 to $62,611 annually.


• enCompass strives to provide a meaningful work environment through the following:


• Strong focus on employee wellness and work-life balance


• Service recognition and employee awards


• Staff team building and appreciation days


• Competitive health, dental and RRSP benefits

Building Safe, Inclusive Communities.

encompass is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds