Social Media Content Creator & Manager at Hilo

Hilo; Toronto; Hybrid; CAD 34,000 - 69,000; Part time

Benefits offered by this job

Casual dress

Flexible schedule

Work from home

Hybrid remote in Toronto, ON

Job summary

HILO in Toronto is seeking a creative Social Media Content Creator & Manager to bring building communities to life through engaging content, retailer promotions and events. You will own content calendars, shoot and edit short‑form video, adapt content for Instagram and Facebook, and collaborate with clients and partners to grow participation across channels.

You will manage monthly calendars, produce posts and stories, craft on‑brand copy, and help build a connected content program across

Qualifications

• Approximately 1–3 years in social media or related field or an exceptional portfolio.
• Strong writing, editing, and tone with attention to detail.
• Portfolio showing engaging social content across formats.
• Experience with Instagram/Facebook content including Reels, Stories, carousels, and short videos.
• Ability to work with clients, retailers and community partners; onsite visits in Toronto.

Responsibilities

• Develop and manage monthly content calendars for social channels.
• Create 8–12 social-first posts per month (static, carousels, Stories, Reels).
• Write clear, engaging copy reflecting the client’s voice and brand standards.
• Create polished visuals using client materials and original photography.
• Capture and edit simple photo/video content with a smartphone.
• Coordinate content with clients, retailers and community partners.
• Coordinate occasional on-site content captures and present content for approval.
• Monitor performance and identify ways to improve reach and engagement.

Skills

Social media management

Content creation

Community marketing

Copywriting

Video production

Brand standards

Adobe Creative Cloud

Canva

Google Workspace

Smartphone photography

Video editing

Content scheduling

Analytics

Project management

Client communication

Team collaboration

Entrepreneurial mindset

Tools

Adobe Creative Cloud

Canva

Google Workspace

Job description

Social Media Content Creator & Manager (Toronto, ON, CA)

This Full time on site position offers great opportunities for career growth.

About HILO

HILO is a Customer Experience platform created for commercial office buildings and the people who work in them. Our technology helps building owners and operators connect with their customers, share information, promote services and amenities, build community, and create better workplace experiences. We are an entrepreneurial team with an ambitious vision: to become the world’s largest platform connecting people to buildings. We work closely with our clients, move quickly and give team members the opportunity to make a visible contribution.

The opportunity

HILO is looking for a creative and resourceful Content & Community Manager to help bring building communities to life through social media, digital content, retailer promotions and community engagement. This is a hands‑on role for someone with strengths in social media management, content creation, simple short‑form video, retailer coordination and community engagement. The right person can turn everyday activity into strong stories and is comfortable working with clients, retailers and community partners. You will help manage content and social media for one of HILO’s Toronto client communities. The program will bring together building news, community events, retailer promotions, exclusive offers and other useful content across multiple digital channels. This is more than a posting and scheduling role. You will help create a connected content program that encourages participation, supports local retailers and gives people more reasons to engage with their workplace community.

What you will do

• Develop and manage monthly content calendars for social media channels
• Create approximately 8 to 12 social‑first posts per month, including static posts, carousels, Stories, Reels and short‑form video
• Write clear, engaging copy that reflects the client’s voice and brand standards
• Create polished visual content using client‑supplied materials, original photography and design tools
• Capture and edit simple, engaging photo and video content using a smartphone and accessible editing tools
• Adapt and repurpose content across social media channels and HILO‑powered digital platforms
• Highlight building events, services, community initiatives, retailers, promotions and exclusive offers
• Coordinate content needs and build positive working relationships with client contacts, retailers and community partners
• Coordinate and conduct occasional on‑site content captures with clients, retailers and community partners
• Present content to the client for approval and manage revisions before publishing
• Schedule and publish approved content
• Monitor performance and identify practical ways to improve reach, engagement and participation
• Look for new content, promotional and partnership opportunities that benefit the broader community
• Help HILO build a repeatable community engagement program that can grow across additional client properties

What you bring

• Approximately one to three years of experience in social media, content creation, community marketing or a related field, or an exceptional portfolio that demonstrates comparable ability
• Strong writing and editing skills, with an eye for tone, clarity and detail
• A portfolio that shows engaging social media content across a variety of formats
• Experience creating social‑first content for Instagram and Facebook, including Reels, Stories, carousels and short‑form video
• Strong visual judgment and the ability to work within established client brand standards
• Experience with Adobe Creative Cloud, Canva and Google Workspace
• Confidence capturing authentic photo and short‑form video content with a smartphone, and turning it into polished, platform‑ready posts
• Familiarity with social media publishing, scheduling and performance analytics
• Strong organizational skills and the ability to manage calendars, approvals and deadlines
• Professional and personable communication skills
• The confidence to communicate directly with clients, retailers and community partners
• The ability to work independently while staying closely connected to members of the team
• A practical, entrepreneurial outlook and an interest in finding new ways to increase participation and engagement
• Residence in Toronto or the GTA, with the ability to attend occasional site visits in downtown Toronto

What success looks like

• Establish a reliable and well‑organized content planning process
• Consistently deliver high‑quality content on schedule
• Build strong relationships with HILO’s client and participating retailers
• Increase the range and relevance of content being shared
• Encourage greater retailer and community participation
• Improve social reach, engagement and audience response
• Help connect content and promotions across multiple digital channels
• Identify new ideas that can strengthen the program and support its future expansion

Why join HILO?

• Join a growing, collaborative and entrepreneurial company
• Work directly with HILO’s founders and client teams
• Take ownership of work that is visible in real building communities
• Use both your creative and relationship‑building skills
• Grow with the role as HILO rolls out the program to more clients

Compensation

Compensation will reflect experience, availability and content‑production capabilities. HILO anticipates a part‑time contract arrangement, with scope and compensation to be discussed with shortlisted candidates.

Pay

$25.00‑$50.00 per hour

Benefits

• Casual dress
• Flexible schedule
• Work from home
• Work Location: Hybrid remote in Toronto, ON (Toronto District)

HILO welcomes applicants from a range of backgrounds and experience levels. We are most interested in the quality of your work, your judgment, your communication skills and your ability to take ownership.