SOCC - Dispatcher

Perimeter Aviation; Winnipeg; On-site; CAD 55,000 - 75,000; Full time

Job summary

Perimeter Aviation is seeking a Flight Dispatcher to coordinate the Type B Operational control function and support the Company’s 705 aircraft operations in both ground and air environments.

The role reports to the SOCC Manager and requires strong communication, decision-making, and teamwork to ensure on-time performance and safe operations.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED equivalent.
• Experience in operations and/or flight coordination preferred but not required.
• Must be able to obtain and maintain applicable security clearances.
• Knowledge of airline management and flight planning software is an asset.

Responsibilities

• Exercise operational control of flights on a co authority basis with the PIC per company policies.
• Daily dispatch duties including preparation of the Operational Flight Plan and flight watch.
• Make informed decisions without compromising internal policies.
• Monitor airline management software and coordinate with all departments for smooth operations.
• Provide weather briefings to SOCC staff and communicate weather concerns.
• Update flight times in real time using airline management software.
• Collaborate with department managers to understand departmental workings.
• Prepare daily, monthly and annual operational reports.
• Identify efficiency opportunities to improve reporting accuracy and timeliness.
• Support Flight Operations Control Centre and participate in team meetings.
• Share knowledge and mentor new Flight Dispatchers and Flight Followers.
• Perform additional duties as assigned.

Skills

Verbal communication

Written communication

Teamwork

Problem solving

Time management

Attention to detail

Integrity

Critical thinking

Work under pressure

Planning

Education

High School Diploma or GED

Tools

Aviation software

Flight planning software

Microsoft Office

Job description

Position Summary

Reporting to the SOCC Manager, the Flight Dispatcher is responsible for the coordination of the “Type B” Operational control function of the company. The Flight Dispatcher is responsible for the Company’s “Co-authority” dispatch system including assistance in the flight planning, Flight Watch and coordinating and communicating of all aspects of Perimeter’s 705 aircraft operations, both ground and air.

Personal Characteristics

• Highly flexible, with the ability to respond quickly in a dynamic environment
• Professional and respectful, with a positive work attitude
• Timely with a high level of commitment to on-time performance is essential
• Motivated with the ability to work independently and as part of a team
• Effective verbal and written communication skills
• Able to think critically and act logically to evaluate situations and provide sound judgment
• Superior time management skills, multitasking skills and the ability to prioritize tasks
• High level of integrity, confidentiality and accountability
• Strong problem solving and analytical skills
• Able to handle stressful situations in a calm and effective manner
• Strong planning skills and detail-oriented
• High level of respect, understanding and regard for First Nations communities

Key Responsibilities and Accountabilities

• Exercise operational control of flights on a co authority basis with the PIC in accordance with the Company Operations Manual
• Daily Flight Dispatch duties, including preparation of the Operational Flight Plan and the flight watch function of the Type B operational control system of each Perimeter 705 flight as per company policies
• Possess the ability to make informed decisions without compromising internal policies/procedures
• Monitor the airline management software, and consult and communicate with all departments to ensure operations run smoothly and efficiently
• Provide weather briefings to other SOCC employees when required and inform the SOCC of any weather concerns/issues for the day-to-day operations
• Predict “real time” and update flight times through the airline management software
• Work with department managers to understand the basic workings of each department
• Prepare various reports including daily, monthly and annual Operational reports
• Identify and recommend efficiency opportunities to management, which would improve upon daily processes to capture operational efficiencies, i.e. improve reporting accuracy, completeness, timeliness
• Demonstrate positive and respectful teamwork by providing ongoing support and assistance to the overall Flight Operations Control Centre, understanding how your performance may affect the Flight Operations Department
• Actively demonstrate the willingness to share knowledge and learn from others i.e. participation at Flight Operations Centre meetings, other department meetings, training events, point of contact with NAV Canada Facilities
• Responsible for providing training and mentoring to new Flight Dispatchers and new Flight Followers, ensuring that the Flight Operations Centre is maximizing operational effectiveness
• Perform additional duties as assigned

Minimum Education, Experience and Certifications

• High school diploma or General Education Degree (GED) equivalent
• Prior experience in operations and/or flight coordination preferred but not required
• Must be 21 years of age or over
• Successful completion of Transport Canada Exams (FD Ops and FD Met) required
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
• Canadian Radio License (Aeronautical) considered an asset
• Strong customer service experience considered an asset
• Knowledge of airline management software(s)and Flight Planning software(s) considered an asset
• Experience using Microsoft Office Suite (Outlook, Excel, Word)
• Ability to read and interpret aviation weather (NAV Canada) an asset
• Indigenous and Cultural Awareness Training considered an asset

Working Conditions

• Physically able to perform all listed job duties
• Travel by aircraft and other means as required by role
• Manual dexterity required to use desktop computer and telephones
• Modified work agreement (7 on/7 off or Monday-Friday)
• Work performed primarily in an office environment
• Able to work outside of public transit hours
• Various shifts at a fast pace in order to meet service level requirements of the airline
• Occasional lifting of approximately 30 lbs may be required
• Physical location of this position is only accessible via flight of stairs