Snow School Supervisor

Canada West Ski Areas Association; Whitehorse; On-site; CAD 29,000 - 33,000; Full time

Job summary

Friends of Mount Sima Society (FOMSS) in Whitehorse, Yukon, seeks a Snow School Supervisor for a seasonal, full-time role starting in November. You will support the Snow School Manager by selling programs and ensuring a safe, fun learning environment for guests of all ages.

You will lead and mentor Snow School Instructors, coordinate bookings, handle guest inquiries, and deliver lessons following CSIA, CASI, and CADS methodologies while upholding the Alpine Responsibility Code.

Qualifications

• Experience supervising Snow School Instructors.
• Ability to manage bookings and scheduling.
• Proven commitment to safety and customer service.
• Criminal record check required (within 18 months).

Responsibilities

• Train, mentor and lead Snow School Instructors.
• Sell products, services and programs to guests.
• Provide excellent customer service by answering queries.
• Book and schedule Instructors.
• Teach lessons following CSIA/CASI/CADS methodologies.
• Adhere to the Alpine Responsibility Code.
• Ensure safe, engaging learning environments.

Skills

Excellent verbal communication skills

Customer service

Ability to work in a high-paced enviro

Tools

Excel

POS systems

Job description

Compensation:

$21 – $24/hr based on qualifications and experience

Snow School Supervisor

Company:

Friends of Mount Sima Society (FOMSS)

Location:

Whitehorse, Yukon

Position Start Date:

November (Approx. – subject to operational requirements )

Employment Type:

Seasonal, Full-Time

Reports to:

Snow School Manager

About Us:

Located in Whitehorse, Yukon, Friends of Mount Sima Society operates Mt. Sima—a vibrant hub for recreational and elite high-performance snow sports athletes alike. We are a year-round operation; from skiing, snowboarding, and adaptive snow sports in the winter, to mountain biking, disc golf, and glamping in the summer, we offer a wide range of options and facilities for all types of guests!

If you would enjoy spending your winter under the northern lights, skiing and riding, as well as spending your summer under the midnight sun, hiking, biking, camping, playing disc golf, and exploring Whitehorse and Mt. Sima. Whitehorse is not just a remote northern city like some might think. The Yukon is “Larger than Life” and the recreation lifestyle and community that accompanies living and working here lives up to that name.

Mt Sima’s mission statement is: To provide exceptional, safe, downhill experiences to Yukoners, and work in partnership to contribute to the good life in the Yukon.

Mt Sima’s instructors are individuals who thrive in the outdoors, love the mountains, and are passionate about Instructing skiing, snowboarding, and adaptive snow sports. We are looking for people who share this passion to join us, maybe for a season, or maybe as part of an exciting career.

Job summary:

As the Snow School Supervisor you will be responsible for assisting the Snow School Manager; selling products, services and programs offered at Mt. Sima to our guests. You will assist the Snow School Manager in creating a safe and fun environment for guests and staff irrespective of their age, gender, background, or disability. You will be responsible for providing guidance, support and coaching to staff where necessary.

As well as Snow School Supervisor duties you will also be responsible for providing a fun and memorable learning experience for guests, whether it is their first time trying a snow sport or they are wanting to take their technique and skills to the next level. While you will provide lessons for all ages, the majority of lessons will be private lessons for children aged 4-12.

Duties (include but are not limited to):

• – Train, mentor and lead Snow School Instructors.
• – Communicate with schools, parents and guests regarding programming.
• – Provide excellent customer service by answering queries over the phone, through email or in person
• – Handle transactions and provide accurate information. Be up-to-date on all prices, programs, events and policies.
• – Assist the Snow School Manager in booking and scheduling Instructors.
• – Handle all walk-in guest inquiries and complaints in a professional, competent and diplomatic manner.
• – Follow outlined policies to resolve any customer or staff issues.
• – Monitor emails when the Snow School Manager is out of office.
• – Teach lessons following the Canadian Ski Instructors’ Alliance (CSIA), Canadian Association of Snowboard Instructors (CASI), and/or the Canadian Adaptive Snowsports (CADS) methodologies.
• – Always abide by the Alpine Responsibility Code.
• – Organize lessons to create a safe and fun learning environment that suits each guest’s unique needs.
• – Ensure that lessons are taught in a safe and controlled manner to match the experience and ability level of each guest.
• – Supervise and instruct groups of children in a variety of activities. Care for their safety and emotional needs.
• – Provide suitable, individualized lesson feedback and evaluation to the guests and/or their parents/guardians according to your qualification.
• – Ensure that the guidelines and safety rules as outlined in the Safety Manual are always followed.
• – Deliver exceptional guest service to all students and customers.
• – Share the stoke for snow sports at Mt. Sima.
• – Support all Snow School needs and additional duties as required.
• – Act as a prudent parent in the absence of the child’s caregiver.
• – Assist other departments as necessary.
• – Attend all mandatory training sessions.

• – Self-motivated individual able to assess and prioritize necessary duties.
• – Effective time management and organizational skills.
• – Ability to work in a high-paced environment as both an individual and team player.
• – Strong computer skills, including Excel, online sales platforms & POS.
• – Models safety first practices.
• – Ability to work independently.
• – Excellent verbal communication skills.
• – Great organizational skills.
• – Ability to work well as a part of a team.
• – Positive and fun loving attitude.

Required to provide a satisfactory criminal record check certificate (valid within 18 months of your start date)

Preference given to those with:

• – Previous instructing experience.
• – Previous supervisor/management experience is considered an asset.
• – Previous experience working with children.
• – Higher level certifications and/or multiple certifications in snow sports.
• – Second language is an asset.