Senior Supervisor

Canada West Ski Areas Association; Vancouver; On-site; CAD 37,884 - 39,261; Full time

Benefits offered by this job

Unlimited all mountain access

Free lessons

Team member discounts

Fun team events

Job summary

Canada West Ski Areas Association is seeking a Senior Supervisor for the Snow Sports School to join their leadership team. This role involves coordinating operations, supporting instructor development, and ensuring an exceptional guest experience in a vibrant mountain environment.

The position requires extensive snow sports experience, strong leadership skills, and a commitment to safety and operational excellence. The ideal candidate will be passionate about mentoring instructors and diving into the dynamic nature of mountain activities.

Qualifications

• Extensive skiing and/or snowboarding instructional experience.
• Strong leadership, mentoring, and conflict-resolution skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Coordinate and oversee daily Snow Sport School operations.
• Lead and mentor Supervisors, Instructors and team members.
• Support exceptional guest service standards across operations.

Job description

Cypress Mountain is seeking experienced and passionate Senior Supervisors to join our Snow Sports School leadership team for the 2026/27 winter season. This role is ideal for an experienced snowsports professional who is passionate about instructor development, operational leadership, program coordination, and delivering exceptional guest experiences in a dynamic mountain environment.

The Senior Supervisor is responsible for the planning, coordination, implementation, and oversight of Snow Sports School programs and instructional teams within assigned operational areas. The role supports team members development, training initiatives, program delivery, guest experience standards, safety compliance, and operational excellence across medium to large‑scale lesson products.

Senior Supervisors work closely with Directors, Managers, Supervisors, and Coordinators to support the growth and development of instructors and supervisors while ensuring daily operations run efficiently, professionally, and safely.

ESSENTIAL DUTIES & RESPONSIBILITIES

Program Coordination & Operational Leadership

• Coordinate and oversee daily Snow Sport School operations within assigned program areas.
• Support the planning, scheduling, and implementation of lesson products, seasonal programs, and training initiatives.
• Assist with operational planning, team coordination, and resource allocation to support business needs.
• Monitor daily program flow and provide operational support to Supervisors and Instructor teams.
• Utilize scheduling and operational systems including Flaik and RTP to coordinate lessons, instructors, and program logistics.
• Ensure Snow School programs are delivered in accordance with company standards, policies, and procedures.
• Collaborate with leadership teams to support long‑term operational growth and program development.

Team Leadership, Training and Development

• Lead, mentor, and support Supervisors, Lead Instructors, and Snow Sports Instructors within assigned areas.
• Coordinate onboarding and orientation support for new Instructors and Supervisors.
• Deliver coaching, technical feedback, and professional development training in skiing and snowboarding instruction.
• Support team performance management through regular feedback, mentoring, and leadership development.
• Assist in creating a positive workplace culture focused on professionalism, teamwork, communication, and continuous improvement.
• Lead one day per week of community engagement, team wellness, training, or Instructor development initiatives based on operational needs and areas of expertise.

Guest Experience & Communication

• Support the delivery of exceptional guest service standards across all Snow Sports School operations.
• Act as an escalation point for guest concerns, questions, and feedback within assigned program areas.
• Work collaboratively with Guest Services, Rentals, Food & Beverage, Patrol, and other departments to support the overall guest experience.
• Communicate operational updates and program information clearly with team, guests, and leadership teams.
• Assist in implementing service improvement initiatives and maintaining high guest satisfaction standards.

Safety & Risk Management

• Promote and uphold all safety policies, procedures, and training standards within Snow Sports School operations.
• Actively uphold the Alpine Responsibility Code, Duty of Care, Emergency Response Procedures and all applicable Safe Work Procedures.
• Support incident response, documentation, reporting, and follow‑up procedures.
• Ensure incident, hazard, and near‑miss documentation is completed accurately and promptly.
• Assist in creating a safe, respectful, and inclusive environment for guests and employees.

Core Values

• K.R.P. – Kindness, Respect, and Professionalism.
• L.E.A.D.S. – Long‑Term Thinking, Excellence in Execution, Attitude is Everything, Develop Great People and Serve First.

QUALIFICATIONS/COMPITENCIES

• Extensive skiing and/or snowboarding instructional experience.
• Ability to coordinate team schedules, operational logistics, and program delivery.
• Strong leadership, mentoring, and conflict‑resolution skills.
• Knowledge of Flaik, RTP, or similar scheduling and operational systems considered an asset.
• Ability to work in a fast‑paced outdoor environment.
• Professional, reliable, punctual, and safety‑minded.
• Excellent communication and interpersonal skills with peers, guests and subordinates.
• Strong organization and planning skills with the ability to coordinate people and resources efficiently.
• Trustworthy & dependable: able to work independently and collaboratively.
• Ability to solve problems and thrive in a fast‑paced, dynamic environment.
• Openness to feedback & willingness to grow.
• Ability to ski or snowboard for extended periods in variable weather conditions.
• Ability to lift, carry, and maneuver equipment as required.
• Comfortable working outdoors in cold, snowy, rainy and changing alpine environments.
• Ability to stand, walk, kneel, and assist guests on uneven terrain.

CERTIFICATES, LICENSES, REGISTRATIONS

• Minimum CSIA / PSIC / CASI Level 3 certification (or recognized foreign equivalent) and in good standing within certifying organization.
• Relevant post‑secondary education in Sports Science, Recreation Management, Education, Leadership, or a related field preferred.
• Minimum 5 years of supervisory, leadership, or program coordination experience within a Snow School or recreation environment.
• Minimum of 16 years of age or older at the time of hire. *To meet BCESA and ability to work alone while supervising others in an alpine environment.
• A clear Criminal Record check dated April 2025 or later is required.
• Must be able to legally work in Canada.

AVAILABILITY & SEASONAL COMMITMENT

• Mid‑November – mid‑April (weather and business‑volume dependent).
• Availability during Winter Holidays is a requirement of employment.

ONBOARDING & ORIENTATION

• Attend a minimum of two 6‑hour in‑person training and orientation seminars (or acceptable alternative) held at Cypress Mountain Snow School in late November and/or early December.
• Complete all online training and submit required work, including eligibility documents prior to first day of work.

WAGE / BENEFITS / PERKS

• Wage: $27.50‑28.50/hour depending on experience.
• Enjoy UNLIMITED ALL MOUNTAIN ACCESS to skiing, snowboarding, cross‑country, snowshoeing, and snow tubing.
• Sharpen your skills with FREE LESSONS.
• Save with exclusive TEAM MEMBER DISCOUNTS in Rentals, Retail, and in F&B outlets.
• Enjoy skiing/riding PERKS at sister resorts and other reciprocal mountains.
• Connect through FUN TEAM EVENTS and social activities all season long.
• GROW YOUR CAREER with hands‑on learning opportunities.
• Work on the BIGGEST LOCAL MOUNTAIN.
• Ride the BEST SNOW & TERRAIN.
• Be part of a ONE‑OF‑A‑KIND mountaintop workplace where you’ll create life‑long memories.

TO APPLY

Cypress Mountain is an equal opportunity employer, committed to creating an inclusive, respectful, and equitable workplace. We welcome applications from all qualified individuals and strive to foster a Snow Sports School environment where diverse backgrounds, perspectives, and experiences are valued and supported. If you are an experienced snowsports professional who is passionate about leadership, we invite you to apply for this exciting opportunity. Apply now at www.cypressmountain.com/employment or email [e-mail] for more information.

The above description is a general overview of the responsibilities of the position but is not intended to be all‑encompassing. Additional or alternative responsibilities may be assigned and discussed, depending on the dynamic needs of the department and Cypress Mountain Resort as a whole.