Snow School Coordinator

SkiBig3; Banff; Hybrid; CAD 28,000 - 30,000; Full time

Benefits offered by this job

SkiBig3 Season Pass

Comprehensive training and ongoing 지원

Job summary

SkiBig3 in Banff is seeking a Snow School Coordinator for the 2026-27 winter season to oversee the sale, scheduling, and fulfillment of Snow School lessons and guiding experiences while fostering collaboration between departments.

Reporting to the Manager of People Operations & Snow School and the Reservations Manager, you will coordinate instructor recruitment, onboarding, and daily scheduling, and liaise with the Sales team to ensure smooth operations.

Qualifications

• Ability to quickly learn reservation, ticketing, pass, and scheduling software.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication, team collaboration.
• Proactive, self-motivated approach with a customer service focus.
• Experience in reservations, scheduling, and hospitality preferred.
• Snow School or ski industry exposure is a plus.

Responsibilities

• Support Snow School recruitment, contracting, and onboarding.
• Coordinate scheduling, training days, and product knowledge sessions.
• Maintain instructor scheduling software and payroll records.
• Collaborate with Sales and tour operators to align operations.
• Assist Reservations with guest inquiries, quotes, and bookings.
• Process payments, waivers, and incentive tracking.
• Distribute guest surveys and monitor feedback.
• Ensure Snow School policies and documentation are up to date.

Skills

Organizational skills

Communication skills

Teamwork

Attention to detail

Self-motivated

Proactive attitude

Fast learner

Customer service

Hospitality experience

Snow industry exposure

Tools

Reservation software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

SkiBig3 is about connecting and sharing all the pieces of a truly Canadian winter ski experience with visitors from around the globe. Grounded by our deep roots in the Canadian Rockies, the experiences we represent are exciting, adventurous, unique, and rare.

Respecting our unique mountain environment, working collaboratively with a diverse cross-section of individuals, and sharing our passion for Banff National Park is embedded in all that we represent and all that we do.

SkiBig3 is currently recruiting for the seasonal position of Snow School Coordinator to join our team for the 2026-27 winter season.

Reporting to the Manager of People Operations & Snow School and the Reservations Manager, this position supports both the Snow School and Reservations teams. The primary focus of the role is to ensure the effective sale, scheduling, and fulfillment of Snow School lessons and guiding experiences while fostering collaboration between departments.

• Position Type: Full-Time Seasonal
• Season Dates: Late September 2026 - Mid-April 2027
• Location: Banff, Alberta (Downtown Office)
• Wage: $20.50/hour + $1/hour retention bonus paid upon successful contract completion
• Hours: Approximately 37.5 hours per week

Why Join SkiBig3?

• Work in the heart of Banff National Park
• Connect with guests from around the world
• Join a passionate and supportive team
• Gain valuable tourism, hospitality, and sales experience
• Receive comprehensive training and ongoing support
• Enjoy a SkiBig3 Season Pass
• Take part in company events and team celebrations throughout the season
• Be part of Canada's premier ski vacation booking team

Duties & Responsibilities

Snow School Support

• Assist with last-minute instructor hiring and contracting
• Review and update the annual Snow School training manual
• Coordinate Snow School staff onboarding and orientation
• Schedule meetings and training days with the Manager of People Operations & Snow School
• Manage and maintain instructor scheduling software
• Organize early-season Snow School product knowledge sessions for Reservations & Adventure Hub staff
• Provide on- and off-snow support for large groups
• Support the Nonstop Assisted Teaching Program
• Coordinate instructor uniforms and inventory
• Manage daily instructor assignments for multi-day, multi-family, and group bookings
• Work closely with the Sales team and tour operators
• Maintain Snow School procedures and documentation
• Process instructor payroll, commissions, and time-off tracking
• Track instructor waivers
• Monitor monthly Snow School sales incentives for Reservations & Adventure Hub teams
• Distribute guest surveys and monitor feedback

Reservations Support

• Respond to guest inquiries via phone, email, and live chat
• Create customized ski vacation quotes using the reservations booking system
• Book lodging, lift tickets, rentals, Snow School lessons, airport transfers, activities, and season passes
• Consult with guests to create personalized vacation packages
• Convert quotes into confirmed bookings and identify upselling opportunities
• Troubleshoot travel itinerary issues and provide exceptional guest service
• Follow up with guests regarding trip details and outstanding payments
• Coordinate third-party activity and shuttle bookings with partner suppliers

Required Skills & Experience

• Ability to quickly learn reservation, ticketing, pass, and scheduling software
• Excellent organizational skills
• Strong verbal and written communication skills
• Proficiency in Microsoft Word, Excel, and Outlook
• Previous reservations and scheduling experience preferred
• Team-oriented with a collaborative mindset
• Strong attention to detail
• Professional attitude and presentation
• Self-motivated with a proactive, "go-getter" approach
• Previous experience in Snow School operations, hospitality, tourism, or the ski industry is considered an asset
• Strong problem-solving abilities and the capacity to manage multiple priorities in a fast-paced environment

Other Requirements

• Must be legally entitled to work in Canada
• Valid driver's licence with a clean three-year driving record is considered an asset
• Must reside in the Bow Valley

Diversity, Equity & Inclusion

Diversity, equity, and inclusion are more than words at SkiBig3—they are principles that guide our decisions every day. We are committed to building diverse teams, cultivating inclusive leadership, and creating a workplace where employees feel comfortable bringing their authentic selves to work.

We are actively working to eliminate barriers for applicants and team members from equity-deserving groups. If you require accommodation during the recruitment process, please contact our People Operations Manager using the email below.

At SkiBig3, we acknowledge that we live, work and play on the traditional and contemporary territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Îyâxe Nakoda Nations, the Métis Nation (Region 4), and all people who make their homes in the Treaty 7 region of Southern Alberta.