Snow School Administrator - Winter 26/27

The Lake Louise Ski Area Ltd; Lake Louise; Presencial; CAD 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

LLSR lift pass

Reciprocal discounts with other SkiRes

Free group lessons and discounted priv

Food and Beverage discounts

Resumo da oferta

The Lake Louise Ski Area Ltd is seeking a Snow School Administrator for Winter 26/27 at Lake Louise, AB. You will coordinate snow school product sales, book lessons, process payments, and tentatively schedule instructors to fit certification levels, ensuring a positive guest experience.

Role emphasizes high service standards, organization, and effective communication in a dynamic, outdoor setting with season-long scheduling and office duties. Experience in recreation management is an asset.

Qualificações

• Ability to deal with people sensitively, tactfully, and professionally at all times.
• Respond quickly in a dynamic environment.
• Communicate effectively, verbally and in writing.
• Service oriented, assertive, flexible, outgoing and enthusiastic.
• Maintain professional appearance and demeanor.

Responsabilidades

• Coordinate the sale of snow school products and book lessons.
• Take payments and schedule instructors by certification level.
• Provide exceptional customer service and positive guest experiences.
• Manage instructor schedules and office duties.

Conhecimentos

Communication skills

Leadership

Organizational competence

Customer service

Flexible/outgoing

Second language helpful

Formação académica

Post-secondary education in recreation management or related

Ferramentas

Microsoft Word

Microsoft Excel

Outlook

Internet

Descrição da oferta de emprego

Snow School Administrator - Winter 26/27

Snow School Lake Louise, AB, CA

Come work with us in Lake Louise. Live, Work, Play surrounded by awe-inspiring views!

The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a sightseeing gondola in the summer months.

Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.

At present some of our Winter Employee Perks include:

• LLSR lift pass (valued at approx. $1,600)
• Reciprocal discounts with other Ski Resorts
• Free group lessons and discounted private lessons through snow school
• Free LLSR recreational opportunities including guided snowshoe tours and tubing
• Free employee transportation from Lake Louise, Banff and Canmore
• Food and Beverage discounts at designated cafeterias and restaurants
• Friend and Family discounted day passes
• Retail, Rental and Repair discounts
• Staff rates at Skoki Backcountry Lodge
• Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
• Employee recognition programs
• Long Service Award programs
• Opportunity for educational growth and development
• Awesome Staff events, activities, and team building events throughout the season
• RRSP matching contribution depending on length of service
• Extended health care plan depending on length of service
• Year-round employees may be eligible for spousal and family passes
• Employee discounts at Lake Louise Ski Area Daycare, eligibility criteria apply

Job Description:

The Snow School Administrator is responsible for assisting the department with all administrative, clerical and office related duties. The successful candidate will coordinate the sale of snow school products, book and take payment for lessons and tentatively schedule instructors according to certification level. The administrator must strive to provide exceptional customer service and a positive experience with every guest interaction.

Job Responsibilities:

• Effectively communicating in a professional manner with customer enquiries, complaints and comments
• Continued commitment to high standards of service, exceeding customer expectations and leading by example
• Cleaning of all Snow School office and guest areas
• Coordination of instructor schedules
• Analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
• Snow School product sales (including cash/debit/credit transactions and cash out procedures)
• Other duties as required

Job Requirements:

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Able to respond quickly in a dynamic and changing environment
• Able to effectively communicate both verbally and in writing
• Service oriented, assertive, flexible, outgoing and enthusiastic
• Maintain a professional appearance, demeanor, and attitude at all times
• Post-secondary education(recreation management) or equivalent experience an asset
• High level of computer literacy with proficiency with Microsoft Word & Excel, Outlook and Internet
• Demonstrate strong leadership skills and exceptional organizational competence
• Strong communication skills with a second language considered an asset
• Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment

Work Schedule:

5 days on/2 days off - split shifts are required during peak season – Office open 7:30am - 8:15pm

Dress Code:

Purchase of Staff jacket required. Personal items and clothing in accordance with appearance standards