SMB Shipping Integrations Specialist

SPS Commerce, Inc.; Toronto; Hybrid; CAD 62,000 - 70,000; Full time

Benefits offered by this job

Benefits package

Hybrid work model

Job summary

SPS Commerce, a cloud-based supply chain management leader, is seeking an Associate Customer Integrations Manager, Logistics. You will oversee shipping document integrations for SMB customers and coordinate technical implementations to ensure a smooth, value-driven onboarding.

You will train customers, partner with product teams, and manage multiple projects while providing ongoing guidance. This role offers a hybrid work model with in-office presence in Toronto, Canada.

Qualifications

• Bachelor’s degree or 1–3 years in a fast-paced, customer-facing role.
• Experience in customer success, support, or account management.
• Strong technical aptitude with familiarity in software and systems integrations + troubleshooting.
• SQL/PostgreSQL experience is a plus.
• Excellent communication and interpersonal skills.
• Project management experience with the ability to manage multiple projects simultaneously.
• Strong problem-solving skills and ability to collaborate cross-functionally.

Responsibilities

• Own the customer integration process and technical configuration of all shipping document integrations and Document Explorer solutions for SMB customers, ensuring timely completion and minimized time to value.
• Manage projects related to customer integrations, ensuring timelines and deliverables are met, and customers are kept informed throughout the process.
• Act as a liaison between customers and internal product teams to address technical issues, troubleshoot problems, provide timely resolutions, and serve as an escalation point for Customer Support.
• Drive product adoption by training SMB customers to confidently use shipping document integrations and Document Explorer to their full potential.
• Monitor the performance of integrated solutions, gather customer feedback, and recommend improvements or optimizations.
• Participate in Sales and Customer Success meetings to provide subject-matter expertise on shipping document integrations.

Skills

Customer success

Account management

Project management

Communication

Cross-functional collaboration

Troubleshooting

Education

Bachelor’s Degree

Tools

SQL

PostgreSQL

Job description

SPS Commerce, a cloud-based supply chain management leader, is seeking an Associate Customer Integrations Manager, Logistics. You will oversee shipping document integrations for SMB customers and coordinate technical implementations to ensure a smooth, value-driven onboarding.

You will train customers, partner with product teams, and manage multiple projects while providing ongoing guidance. This role offers a hybrid work model with in-office presence in Toronto, Canada.