Associate Customer Integrations Manager, Logistics

SPS Commerce Canada, Ltd.; Toronto; Hybrid; CAD 62,000 - 70,000; Full time

Benefits offered by this job

Benefits package

Job summary

SPS Commerce Canada, Ltd. is seeking an Associate Customer Integrations Manager, Logistics to guide SMB customers through shipping document integrations and the Document Explorer platform. You will oversee technical implementation, coordinating with product teams to troubleshoot, and ensure value is realized quickly.

In this hybrid Toronto-based role, you will train customers, track integration performance, and collaborate across teams to drive adoption and customer success initiatives.

Qualifications

• Bachelor’s degree or 1–3 years in a fast-paced, customer-facing role.
• Proven experience in customer success, support, or account management.
• Strong technical aptitude with familiarity in software and systems integrations.
• SQL/PostgreSQL experience is a plus.
• Excellent communication and interpersonal skills.
• Project management experience with multiple projects.
• Strong problem-solving and cross-functional collaboration.

Responsibilities

• Own the customer integration process and technical configuration for SMB customers.
• Manage projects related to customer integrations with timelines and deliverables.
• Act as liaison between customers and internal product teams to address issues.
• Drive product adoption by training SMB customers on integrations.
• Monitor performance of integrated solutions and recommend improvements.
• Participate in Sales and Customer Success meetings for SME integration expertise.

Skills

Technical aptitude

Software integrations

Communication

Project management

Problem-solving

Cross-functional collaboration

SQL/ PostgreSQL

Education

Bachelor's Degree

Tools

SQL

PostgreSQL

Job description

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:

As an Associate Customer Integrations Manager, Logistics, you will play a critical role in supporting the success of our small and medium‑sized business (SMB) customers. You will be responsible for overseeing shipping document integrations into our products and services, ensuring a smooth, efficient implementation experience tailored to the needs of growing businesses. Working closely with SMB customers, you will understand their operational requirements, coordinate technical implementation, and provide ongoing guidance to help them realize value quickly and confidently from our solutions.

Key Responsibilities

• Own the customer integration process and technical configuration of all shipping document integrations and Document Explorer solutions for SMB customers, ensuring timely completion and minimized time to value.
• Manage projects related to customer integrations, ensuring timelines and deliverables are met, and customers are kept informed throughout the process.
• Act as a liaison between customers and internal product teams to address technical issues, troubleshoot problems, provide timely resolutions, and serve as an escalation point for Customer Support.
• Drive product adoption by training SMB customers to confidently use shipping document integrations and Document Explorer to their full potential.
• Monitor the performance of integrated solutions, gather customer feedback, and recommend improvements or optimizations.
• Participate in Sales and Customer Success meetings to provide subject‑matter expertise on shipping document integrations.

Qualifications

• Bachelor’s Degree OR at least 1-3 years of experience in a fast-paced, customer-facing role.
• Proven experience in customer success, support, or account management.
• Strong technical aptitude with familiarity in software and systems integrations + troubleshooting.
• SQL/PostgreSQL experience is a plus.
• Excellent communication and interpersonal skills.
• Project management experience with the ability to manage multiple projects simultaneously.
• Strong problem-solving skills and ability to collaborate cross-functionally.

Location: This role follows a hybrid work model, with regular in-office presence required at our Toronto, CA or Rogers, Arkansas office.

What We Offer:

The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more. The annual salary range for this role is: $ 61,800 - $ 70,000 CAD (or $ 58,900 - $ 70,000 USD.) The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.

SPS Commerce offers a comprehensive benefits package designed to support employees' health, well-being, and financial security.

Benefits are country-specific and aligned with local laws and market practices.

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact. We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Welcome to SPS Commerce - where innovation meets impact. As the world's largest retail network, we empower over 46,000 customers across diverse industries with cutting-edge cloud technology and expert support, helping them streamline supply chain operations and focus on what they do best. At SPS, we believe every employee plays a vital role in our mission. Whether you're in Business Support, Customer Success, Sales or Technology your work drives real impact. We're committed to creating a workplace where you're empowered to do your best work, champion new ideas, and grow your career. When you succeed, we all succeed. We're all about innovation, collaboration, and growth - and we're just getting started.

Why SPS Commerce?

• Impactful Work: Be part of a tech-driven, market-focused company that simplifies complex processes and helps products reach customers faster.
• Belonging Culture: We thrive on curiosity, collaboration, and celebrating wins together. Your voice matters here.
• Growth Opportunities: Enjoy diverse career paths, training, and visibility across roles - all within a company that values your contributions.

Make Your Career Here: We invest in our people and provide the resources you need to succeed. At SPS, careers aren't just grown - they're made.