SMB Customer Success Manager

Guesty; Canada; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Guesty is seeking a Customer Success Manager to manage relationships with SMB clients and act as the primary point of contact. You will drive client success, uncover growth opportunities, and ensure client needs are met to support the company’s overall success.

In this role, you will partner with cross-functional teams to deliver onboarding, adoption, renewals, and measurable value for property managers using our hospitality platform.

Qualifications

• Experience delivering value to SMB clients in a customer-facing role.
• Strong relationship-building and communication skills.
• Ability to drive adoption, renewals, and growth opportunities.

Responsibilities

• Serve as the primary point of contact for SMB clients to ensure their needs are met and expectations exceeded.
• Drive client success, foster growth opportunities, and contribute to overall company success.
• Collaborate with cross-functional teams to ensure successful onboarding and ongoing value realization.

Skills

Account management

Relationship building

Client onboarding

SMB experience

Tools

CRM software

Job description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo,Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

As a Customer Success Manager, you will play a crucial role in maintaining and enhancing the relationships with our SMB clients. You will serve as the primary point of contact, ensuring their needs are met and their expectations are exceeded. Your focus will be on driving client success, fostering growth opportunities, and ultimately contributing to the overall success of our company.