Slot Attendant

Gateway Casinos & Entertainment; Kamloops; On-site; CAD 30,000 - 60,000; Full time

Job summary

An exciting opportunity awaits you at a leading entertainment company where you will thrive in a dynamic environment. As a Slot Attendant, you will be at the forefront of customer engagement, ensuring guests have a memorable experience while playing their favorite games. This role is perfect for individuals who enjoy interacting with the public and possess strong customer service skills. You will be responsible for managing slot machine operations and providing vital support to enhance the gaming experience. Join a team that values your contributions and offers opportunities for growth and development in a fun and supportive atmosphere. If you are ready to step into the action, this is the role for you!

Benefits

Medical and Dental Benefits for Full-Time Employees

Pension Plan for Full-Time Employees

Family and Friends Discounts

Development and Training Opportunities

Supportive Work Environment

Qualifications

• Minimum 1 year experience in cash handling and public interaction.
• Flexible availability for on-call opportunities is essential.

Responsibilities

• Provide front-line customer support and assist with slot machine operations.
• Manage cash float and verify jackpot payouts to guests.

Skills

Customer Service Skills

Cash Handling

Multi-tasking

Knowledge of Slot Machines

Ability to Stand/Walk for Long Periods

Education

Serving It Right Certificate

BCLC Registration

Job description

Job Type: Casual / On Call

Wage: $17.40 per hour

The Gateway to Your Future
Gateway Casino is seeking a customer-service pro who loves working in the fast-paced and exciting world of the casino. The Slot Attendant role puts you in the heart of the action. This role is ideal for those who love interacting with the public and providing next-level support to our many guests who enjoy playing the slot machines.

In this role, you provide vital front-line customer support that includes observing slot players and machines in specific areas. You will also offer instruction and answer questions on various games and machines to ensure our guests have a memorable experience at Gateway.

We Provide

• Employee benefits such as medical and dental for full time employees
• Pension plan for full time employees
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Assist with awareness of and excitement for on-going and up-coming Casino promotions.
• Manage slot machine reservations and promote casino initiatives.
• Work in compliance with internal controls, company policies and procedures and/or provincial lottery/gaming policies and procedures.
• Manage a cash float, verifies and provides jackpot payouts and monetary change to guests.
• Report any violations and escalates to the appropriate level as necessary.
• Replenishes and maintains slot machines, monitors machine stack lights to ensure prompt service.
• Acquire and maintain a knowledge of all slot operation policies and procedures.
• Perform other duties as assigned based on operational needs.

What You Bring

• 1 year minimum experience handling cash and working with the public.
• Flexible availability, including weekdays, for on call opportunities
• Superior customer service skills and ability to work in a fast-paced environment.
• Basic knowledge of slot machine functions is an asset.
• Able to stand/walk for long periods of time and pull, lift, and carry objects weighted similar to a full box of paper.
• Serving It Right Certificate
• The ability to obtain registration with BCLC
• Ability to multi-task and thrive in a team environment.
• A willingness to develop new skills and stay on top of the latest industry news and insights.

Why Work for Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it's like to be on a team that values your vision, skill and energy.

Get to Know Gateway
Gateway Casinos & Entertainment Limited ("Gateway") is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 31 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. Further information is available at www.gatewaycasinos.com.

Apply Now!
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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.