Slot Attendant-VIC

Great Canadian Entertainment; British Columbia; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company in the gaming industry is seeking a Slot Operations Associate to oversee slot machines and provide exceptional customer service. The role involves handling jackpot payouts, ensuring compliance with policies, and maintaining a welcoming environment. Ideal candidates will possess strong mathematical and communication skills, and be adaptable to non-traditional work hours.

Qualifications

• Must be available to work evenings and weekends.
• Ability to successfully obtain a Gaming License.
• Strong verbal and written communication skills.

Responsibilities

• Provide professional and courteous customer service.
• Verify and process jackpots and cash transactions.
• Maintain a clean and pleasant environment for customers.

Skills

Customer Service

Mathematical Skills

Communication

Adaptability

Education

Serving it Right Certification

Gaming License

Job description

Under the direct Supervision of the Manager, Slot Operation, this position will provide excellent customer service while overseeing the slot machines in a specified area of the casino, helping customers with jack pot payouts, and handling problems regarding the machines. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Adhering to all GCE, BCLC and HR policies as they relate to functions of the position
• Maintain a high level of knowledge of slot machines
• Provide professional and courteous customer service
• Verify and process jackpots, short pays, cancelled credits and hand-pay
• Comply with policies and procedures for all notable and significant cash / cash equivalent transactions
• Maintain a clean, tidy, and pleasant environment for the customer
• Performing hopper fills
• Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• Must be available to work evenings and weekends (until 4 : 30am on weekend nights)
• Ability to successfully obtain a Gaming License
• Strong mathematical skills
• Strong verbal and written communication skills
• Second language an asset
• Serving it Right Certification
• Ability to be adaptable and flexible

Work Environment Considerations

• Regular casino environment, standing for long periods of time and non-traditional work hours