Skip Tracing Specialist

CanCap Group Inc.; Toronto; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health and dental coverage

15 days vacation per year

Personal days

Hybrid in Mississauga

Criminal background check required

Job summary

CanCap Group Inc. is seeking a Pre-Litigation Recovery Specialist aligned with the Repayment Servicing Team to manage high-risk charged-off accounts.

This experienced collector focuses on achievable repayment resolutions, negotiating settlements, and preparing files for potential legal action when internal efforts are exhausted. You will contact defaulted borrowers, review accounts for legal action viability, coordinate with internal teams and external counsel, document communications, and

Qualifications

• Experience as a collector in consumer lending, especially pre-litigation or late-stage recovery.
• Familiarity with the legal lifecycle of a charged-off account and preparing files for potential action.
• Ability to communicate clearly, both verbally and in writing, with strong listening skills.

Responsibilities

• Contact defaulted account holders via phone, email, and text to negotiate repayment plans and settlements.
• Review accounts to assess viability of legal action, repossession, or further recovery.
• Prepare and organize files for external legal referral when voluntary repayment cannot be secured.
• Collaborate with other departments, management, and external counsel or repossession agents to resolve debt issues.
• Investigate and resolve payment discrepancies and identify reasons for non-payment.
• Document all communications and maintain accurate records of collection efforts.
• Apply proven strategies to minimize losses and maximize recoveries.
• Adhere to laws and regulations governing debt collection and legal proceedings.
• Provide regular updates to management on status of accounts.

Skills

Pre-litigation recovery

Debt collection

Communication skills

Organization

Self-motivation

Tools

Shaw Collections System

Excel

Word

Outlook

Job description

CanCap Group Inc. is part of a privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management, and post charge-off recoveries. CanCap works with Automobile Dealer Partners to help clients finance the purchase of new and used vehicles.

When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We are always looking to find the best people and the right methods that allow us to meet this goal and look to the future for growth.

What your day and week could look like

Aligned with the Repayment Servicing Team, the Pre-Litigation Recovery Specialist plays an essential role in managing high-risk charged-off accounts. This experienced collector focuses on establishing achievable repayment resolutions, negotiating final settlements, and preparing files for potential legal action when internal efforts are exhausted. Responsibilities include:

• Contacting defaulted account holders via phone, email, and text to negotiate repayment plans and settlements on bad debt deficiency balances to prevent the need for legal escalation.
• Reviewing customer accounts to assess the viability of legal action, repossession, or further internal debt recovery efforts.
• Preparing, auditing, and organizing files for external legal referral when voluntary repayment cannot be secured.
• Collaborating with other departments, internal management, and external legal counsel or repossession agents to resolve outstanding debt issues.
• Investigating and resolving discrepancies in payments and identifying reasons for non-payment.
• Documenting all communication with customers and maintaining accurate records of collection and pre-litigation efforts.
• Exercising proven strategies to minimize bad debt losses and maximize recovery rates.
• Adhering to all relevant laws and regulations governing debt collection practices and legal proceedings.
• Providing regular updates to management on the status of defaulted and legal-pending accounts.
• Assisting in the development and implementation of policies and procedures related to debt recovery.

What you bring:

• Proven experience as a collector in a consumer lending environment (banking/financial services/auto lending), with a specific focus on pre-litigation or late-stage recovery.
• Strong familiarity with the legal lifecycle of a charged-off account, including assessing assets and preparing files for legal escalation.
• A passion to accept challenges and appreciate achieving our Team goals.
• An ability to communicate effectively both verbally and in writing with effective listening.
• A detail-oriented personality with strong organizational skills.
• Maturity and self-motivation; you set goals and establish a workplan to achieve those goals.
• You like people! You want to achieve success both personally and help the Team.
• Satisfaction in achieving a high degree of accuracy within a fast-paced environment.
• Knowledge of Shaw Collections System is an asset.
• Proficiency with lending software and Microsoft tools - Intermediate to advanced user experience with Excel, Word, and Outlook.

What you can expect from us

Our Employee Experience is aimed at supporting and inspiring our talented team through:

• A passionate team dedicated to the support and empowerment of others
• An environment where creative, innovative thinking is encouraged
• Health and dental coverage for you and your family
• Time off to re-energize with a starting vacation entitlement of 15 days/year as well as personal days

Additional Information

• Shifts for this role may include the hours of 9:00am to 9:00pm, Monday to Saturday
• Hybrid work schedule – two days in-office at our Mississauga location, if residing in the area
• To be considered for employment you will need to successfully pass a criminal background check, and validation of your work experience.

Diversity and Inclusion

CanCap Group Inc. is an equal opportunity employer and values diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.

Thank you to all interested applicants. Only candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.