Site Reliability Engineering

Medavie; New Brunswick; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing the wellbeing of Canadians. As a Site Reliability Engineer, you'll manage hardware and virtualization solutions, promoting best practices and automating tasks. This role offers a unique employer experience with opportunities for personal and professional growth. Enjoy flexible work arrangements, comprehensive health benefits, and a supportive team culture. If you're passionate about technology and making a difference, this position is perfect for you.

Benefits

Flexible Work Arrangements

Comprehensive Health Plans

Employer-Matched Pension Plan

Annual Incentive Bonus

Additional Paid Vacation

Vacation Purchase Program

Career Development Opportunities

Qualifications

• 5+ years in data center operations or system administration.
• Experience with VMware and Hyper-V virtualization solutions.

Responsibilities

• Design and document deployment management processes.
• Collaborate with infrastructure teams to implement solutions.

Skills

Data Center Operations

System Administration

Virtualization (VMware, Hyper-V)

DevOps Practices

Server Installation and Configuration

Technical Support

Education

University Degree

College Diploma

Tools

VMware vSphere

Hyper-V

Monitoring Tools

Job description

Position Type:
Permanent

If you're seeking a fulfilling career that makes a real difference in your life and the lives of others, this is the place for you.

As a national health solutions partner, we prioritize people in everything we do—starting with our team of over 8,000 professionals who bring diverse experiences and expertise to Medavie. Through collaboration and innovation, our employees develop industry-leading solutions in insurance, primary care, and emergency medical services that impact millions of lives across Canada annually.

Our mission is to enhance the wellbeing of Canadians so that every life can be lived to the fullest. This mission is reflected in our award-winning culture, which celebrates individuality and values diverse perspectives and skills. We offer more than competitive pay and benefits—we provide opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is a place where employees can be their best selves, feel a sense of belonging, and reach their full potential. Join us by applying today.

As a Site Reliability Engineering team member, you will be responsible for managing physical hardware configurations and virtualization solutions across Medavie. Your role will promote best practices within our infrastructure and development projects by learning, adapting, and encouraging new processes and technologies across Medavie IT. This position is within the Medavie Shared Services IT team, collaborating with IT staff across Medavie Inc., Medavie Blue Cross, Medavie Health Services, and our partner Blue Cross organizations.

You will also support the shift towards DevOps practices, including automating routine maintenance tasks of our physical and virtual environments, troubleshooting server infrastructure issues, and supporting operational and project-specific solutions. The role involves ensuring continuous support of technologies, including on-call rotations, patching, after-hours implementations, and supporting application development teams. Focus areas include physical hardware and virtualization, as well as containerization and automation. The ideal candidate will have experience with server installation and configuration (rack and stack), developing or implementing DevOps pipelines, virtualization solutions like VMware and Hyper-V, and managing physical servers.

Key Responsibilities

• Design, develop, and document deployment management policies, processes, and procedures.
• Assess, analyze, plan, and design release deployment packages, including risk and compliance assessments.
• Contribute to availability management processes and perform related tasks.
• Ensure services and components meet performance targets and service levels.
• Collaborate with Unix, Windows, Platform Engineering, Network, Database, and other infrastructure teams to implement solutions.
• Implement and maintain monitoring and self-healing strategies to prevent disruptions.
• Leverage virtualization and infrastructure to deliver repeatable, highly available solutions.
• Respond to service requests, provide technical support, and provision server infrastructure for projects.

Experience & Qualifications

Education: University degree or college diploma.

Experience Requirements:

• Minimum 5+ years in data center operations or system administration.
• At least 2+ years working with physical hardware in a data center (servers, networks, cabling, storage).
• Over 5 years of experience with virtualization solutions, including VMware vSphere.
• At least 2+ years of server administration experience (Windows and Linux).
• Over 3+ years managing data center operations and disaster recovery solutions/technologies.

Security Clearance: Reliability Status Clearance (Enhanced Level B) required, including fingerprinting, criminal record check, credit check, and proof of residency in Canada for at least 5 years. Must hold Permanent Resident or Citizenship status.

What’s in it for you?

We offer a unique employer experience with our award-winning culture, dedicated team, comprehensive training, and support. Our benefits include:

• Permanent full-time position with growth opportunities.
• Flexible work arrangements and work-life balance.
• Remote and hybrid work options.
• Comprehensive health, vision, and dental plans, fully employer-paid from day one.
• 100% employer-matched Defined Contribution Pension Plan.
• Annual Incentive Bonus based on your contribution.
• Additional paid vacation, a gifted week in your first year, and an optional Vacation Purchase Program.
• Opportunities for personal learning and career development.

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We value diversity and encourage applications from candidates of all backgrounds. We support accommodations at any recruitment stage—please inform our Recruitment team of your needs. We are committed to fair, accessible recruitment, retention, advancement, and compensation practices. Only shortlisted candidates will be contacted. For technical issues during application, email: [e-mail].