Site Reliability Engineer - Cloud & Platform Engineering, Manulife Bank Technology

Manulife; Southwestern Ontario; Hybrid; CAD 86,000 - 136,000; Full time

Job summary

Manulife Bank Technology is hiring a Site Reliability Engineer (SRE) to design, implement, and operate reliable systems across cloud environments. You will drive automation, observability, and incident response, collaborating closely with engineering and operations teams in a hybrid work model in Waterloo, Ontario.

The role emphasizes building scalable, secure services, improving SLOs/SLIs, and contributing to disaster recovery and resiliency initiatives while aligning with financial services

Qualifications

• Minimum 2-5 years+ of experience in Site Reliability Engineering, DevOps, or related field.
• Experience with cloud environments (Azure, AWS, or GCP).
• Experience in automation and scripting (Python, Bash, PowerShell, etc.).
• Experience with monitoring/observability platforms (New Relic, Grafana, ADX).
• Strong troubleshooting and collaboration skills across teams.
• Familiarity with container tech and ITIL/Agile practices is a plus.

Responsibilities

• Design, build, and maintain infrastructure, automation, and tooling for reliability and efficiency.
• Partner with engineering to embed reliability, observability, and performance best practices.
• Monitor production systems, troubleshoot, and resolve issues to minimize impact.
• Develop observability capabilities: metrics, logging, tracing, dashboards, alerts.
• Participate in incident response and on-call support for critical systems.
• Define and improve SLOs, SLIs, and operational performance metrics.
• Support disaster recovery and business continuity initiatives.

Skills

SRE/DevOps

Cloud platforms

Automation scripting

Observability tooling

Tools

New Relic

Grafana

ADX

Docker

Kubernetes

Job description

Join Manulife Bank Technology team as a Site Reliability Engineer (SRE) and help deliver reliable, secure, and scalable technology services that support critical banking operations. In this role, you'll collaborate with engineering and operations teams to improve platform resilience, enhance observability, automate operational processes, and drive continuous service improvement.

As part of the Service Delivery Management team, you will contribute to building and supporting highly available systems while applying modern Site Reliability Engineering practices. You'll have opportunities to expand your expertise in cloud technologies, automation, incident management, and operational excellence, helping ensure reliability remains a core feature of the platforms and services our customers depend on every day.

Position Responsibilities:

• Design, build, and maintain infrastructure, automation, and tooling that improve system reliability, availability, scalability, and operational efficiency.
• Partner with engineering teams to embed reliability, observability, and performance best practices throughout the software development lifecycle.
• Monitor production systems and services, proactively identifying, troubleshooting, and resolving issues to minimize customer impact.
• Develop and enhance observability capabilities, including metrics, logging, tracing, dashboards, and alerting solutions.
• Participate in incident response and on-call support for critical systems and services.
• Conduct root cause analyses following incidents and drive corrective and preventative actions to improve long-term platform reliability.
• Define, track, and continuously improve Service Level Objectives (SLOs), Service Level Indicators (SLIs), and operational performance metrics.
• Support disaster recovery, resilience testing, and business continuity initiatives to ensure service readiness and recovery capabilities.
• Promote proactive monitoring, automation, and operational excellence practices that improve service reliability and reduce manual intervention.
• Collaborate with technical and business partners to continuously improve service performance, stability, and customer experience.

Required Qualifications:

• Minimum 2-5 years+ of experience in Site Reliability Engineering, DevOps, Platform Engineering, Cloud Operations, or a related technology field.
• Experience supporting applications and services in cloud environments such as Azure, AWS, or Google Cloud Platform.
• Experience developing automation and scripting solutions using languages such as Python, Bash, PowerShell, or similar technologies.
• Experience with monitoring, logging, and observability platforms such as New Relic, Grafana, Azure Data Explorer (ADX), or comparable tools.
• Strong troubleshooting, analytical, and problem-solving skills, with the ability to effectively manage competing priorities and respond during service disruptions.
• Excellent communication and collaboration skills, with the ability to work effectively across technical and business teams.

Preferred Qualifications:

• Experience working with container technologies such as Docker and Kubernetes.
• Familiarity with ITIL practices and Agile delivery methodologies.
• Experience creating operational dashboards and reporting using Power BI or similar analytics tools.
• Experience working within financial services, banking, or other highly regulated environments.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Waterloo, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrece la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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