Site Reliability Engineer
Canadian Imperial Bank of Commerce
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Job summary
Canadian Imperial Bank of Commerce's Wealth Technology team is seeking a Site Reliability Engineer to ensure the operational stability, reliability, and performance of Tier 1 Wealth Management Trading platforms. You will collaborate with business stakeholders, technology teams, and external vendors to deliver resilient, scalable services.
The role requires 24x7 production support, incident and change management, and continuous improvement of monitoring, automation, and runbooks.
Qualifications
- 5+ years of experience in Application Support, SRE, or production operations within a financial institution.
- Experience supporting Tier 1, 24x7 production environments.
- Strong knowledge of Incident, Problem, Change, and Major Incident Management processes.
Responsibilities
- Drive adoption of SRE practices to improve availability, resiliency, and observability.
- Provide senior-level production support for Tier 1 Wealth Management Trading apps in a 24x7 environment.
- Lead incident investigations, root cause analyses, and change management activities.
- Collaborate with vendors and internal teams to ensure service levels and operational excellence.
- Define and monitor reliability metrics, SLIs/SLOs, and runbooks.
Skills
Job description
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com
You’ll join CIBC’s Wealth Technology team. As a Site Reliability Engineer, you will be responsible for the operational stability, reliability, and support of Tier 1 Wealth Management Trading platforms. These mission‑critical applications are primarily vendor‑managed platforms and support business operations across trading, investment management, and client servicing functions. You will act as a senior reliability and production support specialist, ensuring high availability, resiliency, and performance of critical applications. You will work closely with business stakeholders, technology teams, and external vendors to drive operational excellence, incident resolution, continuous improvement, and implementation of Site Reliability Engineering (SRE) practices. This role requires participation in 24x7 production support, major incident management, change coordination and implementation, problem management, and recovery coordination activities. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on‑site and remote work) will be discussed at the time of your interview.
Drive the adoption and execution of Site Reliability Engineering (SRE) practices to improve platform availability, resiliency, observability, and operational excellence. Define, monitor, and report reliability metrics, service level objectives (SLOs), operational health indicators, and performance trends. Proactively identify reliability concerns and implement automation, monitoring, alerting, and remediation solutions to minimize service disruptions. Lead root cause investigations and reliability improvement initiatives to reduce recurring incidents and operational inefficiencies. Continuously improve application resiliency through incident reviews, problem management, trend analysis, and operational readiness assessments.
Provide senior‑level production support for Tier 1 Wealth Management Trading applications operating in a 24x7 environment. Lead and coordinate resolution of critical production incidents, service disruptions, and business escalations. Apply strong Incident, Problem, and Change Management practices to maintain stable and highly available services. Conduct impact assessments, operational readiness reviews, and post‑implementation validation for technology changes and releases. Identify opportunities for process optimization and operational efficiency improvements.
Act as the primary operational contact for strategic vendor partners supporting Wealth Trading applications. Manage vendor performance, service quality, issue resolution, escalation management, and operational accountability. Collaborate closely with internal technology teams, infrastructure teams, business partners, project teams, and external vendors to ensure effective delivery and support. Facilitate regular service reviews and operational governance discussions with key stakeholders. Ensure vendor‑related incidents and service issues are addressed within established service levels and business expectations.
TDevelop deep understanding of Wealth Management products and trading processes, including Equities, Bonds, GICs, Mutual Funds, and related operational workflows. Translate business requirements and operational challenges into sustainable technology solutions. Partner with business stakeholders to identify opportunities to improve application reliability, user experience, and service delivery. Support strategic initiatives, upgrades, regulatory changes, and business transformation programs impacting trading platforms.
Serve as a subject‑matter expert for production readiness, release management, and operational risk assessments. Support implementation of monitoring, automation, and operational tooling improvements. Develop and maintain support documentation, operational procedures, runbooks, and recovery processes. Drive continuous service improvement initiatives to enhance stability, supportability, and operational maturity.
Develop deep understanding of Wealth Management products and trading processes, including Equities, Bonds, GICs, Mutual Funds, and related operational workflows. Translate business requirements and operational challenges into sustainable technology solutions. Partner with business stakeholders to identify opportunities to improve application reliability, user experience, and service delivery. Support strategic initiatives, upgrades, regulatory changes, and business transformation programs impacting trading platforms.
You can demonstrate 5+ years of experience in Application Support, Application Reliability Engineering, Site Reliability Engineering (SRE), Production Operations, or Technology Operations within a financial institution. You have experience supporting Tier 1 mission‑critical applications operating in a 24x7 production environment. You possess strong knowledge of Incident, Problem, Change, and Major Incident Management processes. You have experience working with and managing external technology vendors supporting enterprise applications. You have experience implementing or operating SRE practices, including monitoring, observability, automation, reliability measurement, and service resiliency improvements.
You have strong knowledge of Wealth Management and Trading platforms supporting Equities, Bonds, GICs, Mutual Funds, and related investment products. You understand the operational and business impact of technology disruptions within trading and investment management environments. You can effectively communicate technical issues and business impacts to both technical and non‑technical stakeholders.
You’re digitally savvy and continuously seek innovative solutions to improve reliability, efficiency, and service quality. You possess strong troubleshooting, analytical, and problem‑solving skills with the ability to quickly assess complex production issues. You are skilled in monitoring, observability, automation, and operational support tools. You proactively identify opportunities to reduce manual effort and improve service reliability through automation and continuous improvement.
You bring your authentic self to work and live our values of Trust, Teamwork, and Accountability. You put clients first and understand the importance of maintaining highly available systems that support critical business operations and client experiences.
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points‑based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
We may ask you to complete an attribute‑based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process.
Toronto-81 Bay, 19th Floor
Regular
37.5
- Analytical Thinking
- Application Production Support
- Business Operations
- Change Management
- Impact Analysis
- Implementation Planning
- Incident Resolution
- IT Operations Support
- IT Vendor Management
- Operational Efficiency
- Problem Management
- Reliability Management
- Resiliency
- Service Levels
- Site Reliability Engineering
- System Reliability
- Technical Knowledge
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