Site Host

CivicInfo BC; North Vancouver; On-site; CAD 33,000 - 37,000; Part time

Benefits offered by this job

Living Wage Employer

Job summary

The Corporation of the City of North Vancouver is seeking Site Hosts to greet the public and support operations at Skate Plaza, Splash Park, and Civic Plaza on an auxiliary basis.

You will provide on-site customer service, cash handling, and safety oversight, including on-ice support and skate rentals; assist with notices and communications; and respond to emergencies as needed.

Qualifications

• Strong customer service and communication skills are required.
• Cash handling experience is required.
• Experience with skate rentals is a plus.

Responsibilities

• Greet the public in a friendly and professional manner.
• Answer inquiries and respond to complaints; direct people to information/resources.
• Ensure safety and enjoyment of participants in public spaces and during events.
• Provide on-ice assistance during Skate Plaza operations and manage skate rentals and payments.
• Provide on-site assistance at Splash Park; monitor conduct and safety; host other City spaces as needed.
• Create and update bulletins, flyers and notices for distribution; serve as a contact for emergencies.

Skills

Customer service

Cash handling

Strong communication

Education

Grade 11

Job description

The Corporation of the City of North Vancouver

Site Host

Auxiliary

The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be “The Healthiest Small City in the World”, with five key priorities to be a City for People, a Resilient City, a Vibrant City, a Connected City and a Prosperous City.

The Infrastructure, Transportation & Parks department is looking for individuals to work as Site Hosts at City public spaces such as the Shipyards and Waterfront and Civic Plaza on an auxiliary basis.

In this position you will act as an ambassador of the City of North Vancouver greeting the public in a friendly and professional manner, answering inquiries, responding to complaints, directing people to appropriate information/resources and ensuring the safety and enjoyment of participants.

During the operation of the Skate Plaza, you will provide on-ice assistance and a safe and fun atmosphere for guests using the rink ensuring all skaters follow the rules, the safety of the rink and accesses is maintained and will open and close sections of the rink as required. You will also provide customer service for skate rentals, perform payment transactions and ensure proper handling of payment records. During the operation of the Splash Park, you will provide on-site assistance, ensure the safety of all guests and ensure the observance of regulations of conduct. You will also be responsible for hosting duties at other City public spaces such as the Civic Plaza. You will assist with communications including creating and updating bulletins, flyers and notices to distribute to visitors both in print and on-line. You will be a point of contact for emergency situations that arise in the space and will take action to arrange for emergency services as required. Performs related duties as required.

You will have strong customer service and communication skills, as well as, cash handling experience. You will have the ability to work independently, exercise judgment, deal courteously with the public and maintain effective working relationships with a variety of stakeholders. Completion of Grade 11 is required. Emergency First Aid is also a requirement however, the City of North Vancouver will provide successful candidates with the necessary training if applicable. Experience with skate rentals and knowledge of related equipment would be considered an asset along with the ability to skate.

Salary: $24.87 per hour + 12% in lieu of benefits (Pay grade 7 - January 2025 rates)

The City of North Vancouver is a certified Living Wage employer; the 2025 living wage is $27.85 (12% in lieu of benefits included) per hour.

Hours of Work: Auxiliary: Hours of work may vary. Shifts will be available seven (7) days a week and will generally be between the hours of 9:00am and 10:00pm.

If you are passionate about making the City of North Vancouver an even greater place to live, work and play, this position will remain open until filled.

We are committed to being an inclusive employer—one that reflects the diversity of our community and values the unique contributions of each person.

Guided by our core values and Council’s vision for an open and inclusive city, we work to create respectful, safe, and accessible workplaces. We regularly review and improve our hiring practices to help identify and remove barriers. Through ongoing learning, we continue to address any that remain.

We welcome applications from all qualified candidates.

If you need an accommodation during the selection process, or are having trouble completing or submitting your application, please contact us at [email protected].

The City of North Vancouver is committed to Reconciliation with the Sḵwx̱ wú7mesh Úxwumixw (Squamish Nation) and səlilwətaɬ (Tsleil-Waututh Nation) who have lived on these lands since time immemorial.