Site Administrator

GreenWin; Kitchener; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading property management company is seeking a Site Administrator in Kitchener. This role involves providing impeccable customer service, managing tenant relations, and performing administrative tasks to support site operations. Ideal candidates will hold a College Diploma in Business Administration and possess strong communication skills.

Qualifications

• Knowledge/experience in Property Management preferred.
• Exceptional customer service and organizational skills required.
• Proficient with computer software.

Responsibilities

• Provide administrative support to site staff and management.
• Maintain accurate databases and manage purchase orders.
• Handle tenant issues and maintain high client satisfaction.

Skills

Communication

Customer Service

Organizational Skills

Interpersonal Skills

Multi-tasking

Education

College Diploma in Business Administration

Tools

MS Office

Yardi

Job description

Summary : The Site Administrator is primarily responsible for the administration of the assigned property. The Site Administrator is to provide both existing and potentially new residents with an impeccable level of customer service through processes established by the Company.

What you’ll get to do :

• Provide administrative support to the site staff and Manager, Residential Operations as requested and as directed by the Manager, Residential Operations
• Rectify any tenant issues that may arise and escalate as required
• Maintain accurate database with rent collection
• Manage purchase orders – create, receive and ensure accuracy
• Assist with scheduling of contractors as required
• Carry out other duties and / or procedures related to the marketing, rental and administration of suites as may be assigned from time to time
• Professionally and courteously handle all telephone and ‘walk-in’ enquiries from residents
• Assist in maintaining a high level of client satisfaction and public relations which will include all forms of communications with the residents
• Communicate with the Manager, Residential Operations, team members and site staff on an ongoing basis
• As part of the overall team, maintain goodwill of customer during service period and promote the organization to existing and potential customers
• Work with the team to recommend modifications for service improvement
• Assist team in assessing service performance and customer satisfaction
• Maintain excellent tenant relations within the assigned property

Who you are :

• College Diploma in Business Administration
• Preferred knowledge / experience in Property Management
• Strong communication and interpersonal skills
• Exceptional customer service and organizational skills
• Proficient with computer software, specifically MS Office
• Knowledge of Yardi preferred
• Patient and understanding with residents
• Team player who has the ability to ability to multi-task in a fast paced environment