Signing Agent - Province of Alberta (various locations available)

First American; Alberta; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work arrangements

Paid holidays

Volunteer opportunities & charitable:

Stock purchase plan

Job summary

FCT is seeking a signing agent in Canada to witness and certify signatures on mortgage and legal documents, verify IDs, and ensure compliance with lender requirements. You will meet borrowers at their convenience, return documents, and provide excellent customer service.

Ideal candidates have access to a vehicle, reliable internet and printer, and are available for evenings or weekends. Some roles may offer hybrid arrangements or on-call opportunities.

Qualifications

• Experience in lending or legal industry is preferred.
• Witness signatures and ID verification procedures required.
• Commissioner of Oaths; signatory service access is needed.
• Attend client residences for document witnessing; evenings/weekends on-call.
• Must have reliable internet, email, printer and cell phone access.

Responsibilities

• Contact borrowers by phone within lender timelines to arrange signing meetings.
• Witness and certify signatures on mortgage/legal documents per lender requirements.
• Meet borrowers at their convenience and return signed documents per procedures.
• Provide a positive customer service experience and handle queries efficiently.
• Attend client residences to witness/commission documents; some evenings/weekends.

Skills

Excellent communication

Customer service

Interpersonal skills

Attention to detail

Planning and organization

Computer skills

Confidential information handling

Reliable internet/email access

Printer and mobile access

Vehicle access

Tools

Printer

Scanner

MS Office

Job description

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated. FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. We are continually searching for the best talent; individuals who possess a deep commitment to the customers and markets we serve.

Reporting to the Manager, Operations, you will undertake the following:

• Contact the borrower via telephone within the lender-designated timelines to arrange a signing meeting and clarify expectations prior to the scheduled meeting.
• Witness and certify the validity of signatures on all mortgage and legal documents and ensure that appropriate procedures are followed to meet lender requirements regarding the execution of the document package, including ID verification. Commissioner of Oaths required- signing agent to have access to another Commissioner of Oaths for witness affidavits.
• Meet with borrowers, at their convenience, and return signed documentation to FCT as per defined procedures.
• Ensure a positive customer service experience, by handling customer queries efficiently and effectively.
• Excellent communication, customer service skills and interpersonal skills.
• A quick learner with the ability to take initiative and be proactive.
• Very strong planning and organizational skills with attention to detail.
• Computer skills – Internet, email, MS Office (Outlook, Word, Adobe).
• Experience in the lending or legal industry is preferred.
• Ability to manage confidential information.
• Reliable internet/email, printer and cell phone access.
• Access to a reliable vehicle.
• Flexibility to work on an on-call basis, available days, evenings and weekends.
• Attendance required at client residences to witness/commission documents.
• Most appointments will be evenings or weekends.
• Ideal for someone looking for an extra income.
• Must have printer and scanning capabilities.

• Cold Lake
• Grand Prairie
• Bonnyville
• St. Paul
• Hinton
• Le Crete
• Athabasca
• Calgary

HERE’S WHAT SETS US APART:

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan
• And more! *As per terms of the employment agreement

For over a decade, FCT has been certified by the Great Place to Work® Institute as one of Canada’s best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto’s Top Employers. By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process. To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us!