Signing Agent - Ottawa

First American; Ottawa; On-site; CAD 50,000 - 70,000; Part time

Benefits offered by this job

EFAP and Wellness Essentials

Hybrid work arrangements

Paid holidays and generous paid time

Volunteer opportunities and charitable

Employee recognition programs

Job summary

FCT in Canada is seeking an individual contractor to fulfill the role of Signing Agent in the Ottawa and surrounding area. Attendance at client residences is required to witness and commission documents, with most appointments in the evenings or on weekends.

Responsibilities include contacting borrowers by phone within lender timelines, verifying IDs, witnessing signatures, returning documents, and providing courteous, reliable service with strong organization and communication skills.

Qualifications

• Experience in lending or legal industry preferred.
• Ability to manage confidential information.
• Access to reliable internet, email, printer and cell phone.

Responsibilities

• Contact the borrower by telephone within lender timelines to arrange a signing meeting.
• Witness and certify the validity of signatures and verify IDs.
• Meet borrowers to sign documents and return them per procedure.
• Provide courteous customer service and maintain strong organization.
• Attend client residences; most appointments occur evenings or weekends.

Skills

Communication

Customer service

Interpersonal skills

Planning & organization

Adaptability / fast learner

MS Office / computer skills

Internet & email

Reliability / punctuality

Attention to detail

Tools

MS Office (Outlook, Word, Adobe)

Job description

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated. FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. We are continually searching for the best talent; individuals who possess a deep commitment to the customers and markets we serve. We are currently seeking an individual contractor to fulfill the role of Signing Agent in the Ottawa and surrounding area.

Job Summary (French)

Nous sommes constamment à la recherche des meilleurs talents; des personnes qui ont un profond engagement envers les clients et les marchés que nous servons. Nous recherchons actuellement un contractant individuel pour occuper le poste d'agent de signature à Ottawa et dans les environs.

Reporting to the Manager, Operations

• Contact the borrower via telephone within the lender-designated timelines to arrange a signing meeting and clarify expectations prior to the scheduled meeting.
• Witness and certify the validity of signatures on all mortgage and legal documents and ensure that appropriate procedures are followed to meet lender requirements regarding the execution of the document package, including ID verification.
• Meet with borrowers, at their convenience, and return signed documentation to FCT as per defined procedures.
• Ensure a positive customer service experience, by handling customer queries efficiently and effectively.
• Excellent communication, customer service skills and interpersonal skills.
• A quick learner with the ability to take initiative and be proactive.
• Very strong planning and organizational skills.
• Computer skills - Internet, email, MS Office (Outlook, Word, Adobe).
• Experience in the lending or legal industry is preferred.
• Ability to manage confidential information.
• Reliable internet/email, printer and cell phone access.
• Access to a reliable vehicle.
• Flexibility to work on an on-call basis, available days, evenings and weekends.

Attendance required at client residences to witness/commission documents.

Most appointments will be evenings or weekends.

Ideal for someone looking for an extra income. Must have printer and scanning capabilities.

Relevant du gestionnaire, Opérations, vous devrez :

• Communiquer avec l’emprunteur par téléphone dans les délais prescrits par le prêteur pour organiser une rencontre de signature et clarifier les attentes avant la rencontre prévue.
• Jouer le rôle de témoin et attester de la validité des signatures sur tous les documents hypothécaires et juridiques et vous assurer que les procédures appropriées sont suivies pour répondre aux exigences du prêteur en ce qui a trait à la signature des documents, y compris la vérification de l’identité.
• Rencontrer les emprunteurs au moment qui leur convient et retourner les documents signés chez FCT conformément aux procédures établies.
• Assurer un service à la clientèle positif en traitant les demandes des clients de manière efficace.
• Avoir d’excellentes aptitudes pour la communication, le service à la clientèle et les relations interpersonnelles.
• Être une personne apprenant facilement, capable de prendre des initiatives et d’être proactive.
• Avoir d’excellentes aptitudes pour la planification et l’organisation.
• Avoir des compétences en informatique - Internet, courriel, MS Office (Outlook, Word, Adobe).
• Avoir l’expérience dans l’industrie des prêts ou du droit, de préférence.
• Pouvoir gérer des renseignements confidentiels.
• Avoir un accès fiable à Internet, aux courriels, aux imprimantes et aux téléphones cellulaires.
• Avoir accès à un véhicule fiable.
• Faire preuve de souplesse pour travailler sur appel, être disponible le jour, les soirs et les fins de semaine.
• La présence dans les résidences des clients est nécessaire pour agir à titre de témoin ou de commissionnaire des documents.
• La plupart des rendez-vous auront lieu le soir ou la fin de semaine.
• Ce poste est idéal pour quelqu’un qui cherche un revenu supplémentaire.
• Vous devez être en mesure d’imprimer et de numériser des documents.

HERE’S WHAT SETS US APART

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan
• And more!

As per terms of the employment agreement

The Great Place to Work Institute has named FCT one of Canada’s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness.

We’re also one of Achievers 50 Most Engaged Workplaces in North America. By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process. To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us!