Shuttle Operations Lead — Safe, Dependable Service

Voyago; Toronto; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive wage

Paid training

Comprehensive benefits package

Work-life balance

Diversity and inclusion

Sustainable mobility initiatives

Employee Referral Bonus

Award-winning employer

Growth opportunities with Transdev

Job summary

Voyago, a division of Transdev Ontario, is hiring an Operations Supervisor to support shuttle operations for Nieuport Aviation to Billy Bishop Airport. The role reports to the Operations Manager and links frontline staff with management, client, and support departments to ensure a safe, dependable shuttle service.

The ideal candidate has at least 2 years in a similar role, a valid driver’s licence (or G with upgrade), a clean driving record and criminal check, plus strong communication and

Qualifications

• Safety focused
• College diploma or equivalent experience
• Minimum 2 years' experience in a similar role
• Valid B or C licence preferred, or Minimum G with upgrade within 3 months
• Clean driver's abstract
• Clean criminal record with vulnerable sector screening
• In-depth knowledge of the GTA, Etobicoke and surrounding region
• Strong communication skills
• Enhanced knowledge of Word, Excel, PowerPoint, Outlook
• Strong, proven customer service experience

Responsibilities

• Lead by example and maintain safety culture while guiding staff and ensuring resources
• Direct driver activities to meet contract standards and manage during leaves
• Monitor staff performance and provide annual input
• Coordinate with HR, Maintenance and safety teams to support daily operations
• Manage KPIs and reports with Operations Manager
• Remain on-call for divisional emergencies including holidays/weekends
• Oversee payroll paperwork and timely data entry
• Assist in driver onboarding and orientation processes for new hires

Skills

Safety focus

Strong communication

Customer service

Strong knowledge of GTA region

Word/Excel/PowerPoint/Outlook

Education

College diploma

Tools

MS Office

Job description

Voyago, a division of Transdev Ontario, is hiring an Operations Supervisor to support shuttle operations for Nieuport Aviation to Billy Bishop Airport. The role reports to the Operations Manager and links frontline staff with management, client, and support departments to ensure a safe, dependable shuttle service.

The ideal candidate has at least 2 years in a similar role, a valid driver’s licence (or G with upgrade), a clean driving record and criminal check, plus strong communication and