Showroom Manager - Retail

Cullen Jewellery; Toronto; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Showroom Manager to lead their new Toronto location. This role offers the chance to create personalized client experiences while managing a dedicated team. You will be involved in all aspects of showroom operations, from client consultations to team development, ensuring a culture of exceptional service. With a strong commitment to ethical practices and sustainability, this company provides a supportive work environment and opportunities for professional growth. If you're passionate about luxury retail and client care, this is your chance to shine in a vibrant new showroom.

Benefits

Supportive work environment

Employee Assistance Program

Generous staff discounts

Team events

Paid volunteer leave

Sponsorship of a child in South East Asia/Africa

Qualifications

• Proven experience in people management within retail, ideally jewellery or luxury.
• Passion for creating outstanding experiences for clients and team members.

Responsibilities

• Oversee client appointments ensuring exceptional experiences and adherence to processes.
• Coordinate after-care services with fast turnaround and high client satisfaction.

Skills

People management

Client experience

Sales techniques

Problem-solving

Computer literacy

Tools

Booking portals

Rostering systems

Job description

Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.

We’re committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.

About the position:

We’re excited to announce the opening of our third international showroom in the city of Toronto, and we want you to lead the team! As Showroom Manager, you’ll have the unique opportunity to craft a personalised, appointment-based client experience in our stunning boutique. You’ll be leading and developing a team of sales consultants while being a dedicated advocate for our brand. Actively participating in sales consultations, guiding your team to convert these appointments into sales opportunities while upholding a culture of exceptional client care that defines who we are as a company.

To set you up for success, we’ll provide a comprehensive training and onboarding plan, including time at our Melbourne HQ and flagship showroom. During your stay, you’ll meet the team and receive the support, education, and guidance you need. You’ll spend some time in Australia before returning to lead the launch of our new Toronto showroom!

Key Responsibilities include:

1. Oversee and participate in client appointments and communications, both in-store and online, ensuring you are leading from the front with exceptional experiences and that all relevant processes are followed;
2. Coordinating and conducting after-care services, such as resizing, repairs and warranty claims, with accuracy, fast turnaround times and high client satisfaction and resolution;
3. Ensuring key sales and communication metrics are met by yourself and the team without compromising on client experience;
4. Learning our sales practices, product details and company processes well, and be able to provide insight and feedback to the ongoing development of our sales techniques, processes and practices;
5. Promotion and advocacy for Cullen Jewellery’s commitment to ethical practices, community initiatives, and company values;
6. Facilitating rostering, workforce planning and the development of team members;
7. Maintaining a healthy, safe and supportive workplace whilst adhering to company procedures and standards;
8. Taking ownership over the presentation of the showroom and its stock, ensuring this remains at a high standard, while accurately keeping track of stock levels;
9. Relevant administration, record keeping, financial administration or ad hoc tasks required of your role.

What are we seeking?

1. Proven experience in a people management role with a retail store, ideally within the jewellery or luxury retail environment;
2. A passion for creating a culture of genuine care and outstanding experiences, both for our valued clients as well as the team members you are leading;
3. Computer literacy with proficiency in managing booking portals, rostering systems, and being able to learn new systems quickly and efficiently;
4. Someone who creates innovative ideas and solutions to challenges your team encounters, with a proactive and enthusiastic approach.

What we offer:

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Toronto, we offer all our team members a range of benefits including:

1. A supportive and collaborative work environment;
2. An Employee Assistance Program for you and a family member to utilise;
3. Generous staff and family / friend discounts;
4. Team events and initiatives included as part of our wellbeing program;
5. Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
6. The opportunity to join a growing company with a global presence - you really can take your career anywhere!

If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch.

Agencies, thanks for thinking of us - but we have this one covered!