Showroom Consultant

Socket.dev; Edmonton; On-site; CAD 38,000 - 52,000; Full time

Job summary

All Weather at Home in Edmonton is seeking a Showroom Consultant to be the front-line connection between our customers, the sales team, and service teams. You’ll welcome customers, answer calls, qualify leads, coordinate installations, and help resolve customer concerns to create a seamless experience.

If you’re organized, customer-focused, thrive in a fast-paced environment, and take pride in getting the details right, this role offers growth and the chance to contribute to Canada's leading

Qualifications

• High School diploma required; post-secondary education is an asset.
• 3–5 years of strong customer service experience.
• Industry experience in windows and doors, construction, building supply, or manufacturing is an asset.
• Strong knowledge of window and door products is preferred.
• Proficiency with Microsoft Office; CRM and quoting software experience is an asset.
• Excellent verbal and written English communication skills.
• Strong organization, time management, and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, courteous, and customer-focused approach.
• Ability to work independently and as part of a team.

Responsibilities

• Welcome and assist walk-in customers and direct them to the appropriate department
• Answer customer calls, emails, and inquiries and help resolve concerns
• Provide information on our window, door, and installation products and services
• Capture and qualify leads from phone, email, and online inquiries and enter them into our CRM
• Book showroom product installations and coordinate with sales and service teams
• Support customers with payment processing, account setup, and payment follow-up
• Maintain accurate electronic customer records and documentation
• Support the sales team and Customer Service Professionals (CSPs) as needed
• Maintain strong product knowledge and keep showroom displays and literature current
• Help ensure every customer interaction is professional, responsive, and positive

Skills

Customer service

Windows and doors knowledge

Microsoft Office / CRM

English communication

Organization

Multitasking

Teamwork

Independent work

Education

High school diploma

Post-secondary education (asset)

Tools

CRM software

Quoting software

Job description

Hello. It’s nice to meet you.

If you’re looking for a challenge, you’ve come to the right place. We can’t promise where you’ll go, but we do promise no two All Weather journeys are the same because no matter who you are or where you come from, we’re all building something. Every single one of us. Whether it’s a home, a career, a family or a future, we’re all searching for growth. This is our story too. For more than 45 years, we’ve built the All Weather Group into the largest privately owned and operated window, door and glass manufacturer in the country. But in some ways, we’re just getting started.

Are you ready for this?

At All Weather at Home, you’ll be challenged to think on your feet, learn on the job, and make an impact in big and small ways. We won’t hold your hand, but we will have your back as you build the skills, experience, and career you deserve.

We’re looking for a Showroom Consultant to be the front-line connection point between our customers, sales team, and service teams. From welcoming customers into our showroom to answering calls, qualifying leads, coordinating installations, and helping resolve customer concerns, you’ll play an important role in creating a seamless customer experience.

If you’re organized, customer-focused, comfortable in a fast-paced environment, and take pride in getting the details right, this could be the role for you.

What You’ll Do

• Welcome and assist walk-in customers and direct them to the appropriate department
• Answer customer calls, emails, and inquiries and help resolve concerns
• Provide information on our window, door, and installation products and services
• Capture and qualify leads from phone, email, and online inquiries and enter them into our CRM
• Book showroom product installations and coordinate with sales and service teams
• Support customers with payment processing, account setup, and payment follow-up
• Maintain accurate electronic customer records and documentation
• Support the sales team and Customer Service Professionals (CSPs) as needed
• Maintain strong product knowledge and keep showroom displays and literature current
• Help ensure every customer interaction is professional, responsive, and positive

Are you built for this?

We hire as much for attitude as we do for experience, because who you are is just as important as what you can do. Here’s who and what we’re looking for.

• High School diploma required; post-secondary education is an asset
• 3–5 years of strong customer service experience
• Industry experience in windows and doors, construction, building supply, or manufacturing is an asset
• Strong knowledge of window and door products is preferred
• Proficiency with Microsoft Office; CRM and quoting software experience is an asset
• Excellent verbal and written English communication skills
• Strong organization, time management, and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Professional, courteous, and customer-focused approach
• Ability to work independently and as part of a team

Let’s get after it.

What’s in it for you?

Our story

It all began in 1978 in Edmonton, Alberta when a farmer, a salesman and a railroader created All Weather Windows. More than 45-years later, we’ve grown into a group of companies still proudly serving residential and commercial customers across Western Canada. We make premium products right here on home soil, designed and tested for Canada's harshest weather conditions, delivered with the promise of performance and style. Our purpose to Never Stop Building is a testament to the character of our people, because we’re always striving and always looking for fellow “builders”, just like you. To learn more about our who we are and what we do, please visit us online at https://allweatherathome.ca/careers/

Diverse by design.

From day one, diversity has been our greatest source of strength. Today, we’re a company where 55 languages are proudly spoken, with the skill of an international community reflected in all of our products and services. We have people who’ve been with us for generations and we’re an open door to new comers, first timers and everyone in-between. We’re continuously working to build and promote an inclusive environment that attracts, celebrates and promotes diversity, equity and inclusion by every definition. Where everyone can bring their best and full selves to work, because what makes you different, makes all the difference to us.

The ability to make an impact.

The All Weather Group is a place where potential finds opportunity, leadership truly listens and the ability to make an impact has nothing to do with your title. We know none of us are better, smarter or stronger than all of us. So, we invite people at all levels of the organization to speak up, chip in and put ideas into action to help shape our work, careers and company.

A culture of connection and care.

People are the beating heart of our tight-knit community, so their growth is an important way we live up to our purpose, to never stop building. We view wellness as being about the whole person and have designed our programs to support physical, emotional, spiritual and social wellbeing at work and in our lives outside of All Weather.

We make a difference.

We’re honoured to have been recognized as one of Canada's Best Managed Companies 14 years in a row. But, we also know that we’re far from perfect. We’re committed to positively impacting careers, lives and communities across Canada and proudly give back in four key areas; strengthening families, providing shelter, supporting education and, health and wellness. Over the years this has included charitable giving, partnerships, employee volunteerism and supporting families in need, but one thing never changes – we show up for the moments that matter. If you’re passionate about creating a positive impact too, we need your voice to help grow this proud cultural tradition, because our work here is never done.