Shop Manager/Internal Service Advisor

Royfossthornhill; Vaughan; On-site; CAD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Team events

Learning programs

Growth opportunities

Employee discount

Foss program

Referral program

Job summary

Foss Group of Companies in Thornhill, Canada, is seeking a skilled Shop Manager/Internal Service Advisor with 3–5 years of automotive dealership experience. You will guide repair orders, optimize technician capacity, and collaborate with Advisors to ensure timely customer promises.

We offer competitive pay and benefits with growth opportunities within the Foss network. Join a team that values integrity, teamwork, and continuous improvement.

Qualifications

• Minimum 3–5 years in a shop management or service advisor role.
• Experience in an automotive dealership.
• Valid G driver’s license is required.

Responsibilities

• Allocate repair orders to technicians based on skill, certification, workload and repair type.
• Monitor shop capacity and technician workload to maximize productivity.
• Prioritize work to meet customer promise times and manage delays.
• Coordinate with Service Advisors to communicate repair status and revised completion times.
• Maintain visibility of open repair orders and ensure timely closure with management.

Skills

Shop management

Dealership experience

Driver's license

Job description

Welcome to Foss Group of Companies — Where ValuesDrive Everything We Do

For over 60 years, the Foss Group of Companies hasbeen a leader in the automotive industry, home to two trusted brands: Roy Fossand Foss National Leasing. Our success is driven by our incredible team.These are dedicated and passionate individuals who embody our core valuesdaily, building a reputation for excellence in retail, fleet, service, andinnovation.

At Foss Group of Companies, we are guided by fiveprinciples:

• Glad to be here – We show up with positivity and pride.
• Sweat the small stuff – Details matter, and we get them right.
• Show up for each other – We succeed as a team.
• Walk the talk – We lead by example.
• Set the standard – We raise the bar.

We are proud of the long-standing relationships we'vebuilt with our clients, customers, and our team members. When you join FossGroup of Companies, you're joining a company that leads with heart, acts withintegrity, and invests in your growth. If you want a workplace where yourimpact is celebrated, you've found your next move.

Salary Range: $75,000 - $95,000 per year

About The Current Open Role

Roy FossMotors – Thornhill is seeking an experienced and professionalShopManager/Internal Service Advisor to join our team. The ideal candidate has aminimum of 3-5 years’ experience in this role. This individual is passionate,has great attention to detail and has a positive and outgoing attitude.Ifthis sounds like you, come join our team!

What We're Looking For

• Manageand distribute repair orders to the appropriate technician based on technicianskill level, certification, workload, availability, and the type of repairrequired.
• Continuouslymonitor shop capacity and technician workload to maximize productivity andavailable shop hours.
• Prioritizework based on customer promise times, waiting customers, appointments,carryover work, internal work, and vehicle repair requirements.
• Monitorthe progress of every repair order throughout the day and identify potentialdelays before they affect the customer promise time.
• Workclosely with Service Advisors to communicate repair status, delays, additionalwork requirements, and revised completion times.
• Reassignor redistribute work when necessary to maintain shop efficiency and preventbottlenecks.
• Ensuretechnicians have sufficient work available and minimize downtime between repairorders.
• Coordinatewith the Parts Department to identify parts delays that may affect technicianproductivity or vehicle completion.
• Ensureapproved additional work is dispatched promptly so vehicles can remain inproduction.
• Monitorvehicles awaiting diagnosis, parts, authorization, or additional informationand ensure they are actively followed up on.
• Assistin managing carryover vehicles and ensure outstanding work is prioritizedappropriately the following day.
• Maintainvisibility of open repair orders and work with Advisors and Management toensure completed repair orders are closed promptly.
• Supporteffective utilization of shop bays and available technician capacity.
• Identifyworkflow issues, technician capacity concerns, or recurring bottlenecks andescalate them to the Service Manager.
• Maintainclear and professional communication between the shop, Service Advisors, PartsDepartment, and Service Management.

What You'll Bring

• Valid G drivers license with a clean driver’s abstract
• Comfortable to drive small vehicles to larger pick up trucks.
• Previous experience in an automotive dealership

What We Offer:

• Competitivecompensation and benefits package.
• Employee teambuilding and social events.
• Learning anddevelopment programs for all team members.
• Growthpotential within our organization.
• Employeediscount programs.
• Foss purchaseand service program.
• Employeereferral and recognition programs.

Our Commitment to Equal Opportunity

At Foss Group of Companies, we are dedicated tocreating a workplace where everyone feels welcome and has the opportunity tothrive. We believe that a diverse and inclusive team is not only our strength,but it also drives innovation and helps us better serve our customers andcommunity.

We are proud to be an equal opportunity employer. Weconsider all qualified applicants without regard to race, color, religion,gender, gender identity or expression, sexual orientation, national origin,age, or disability. Our commitment to equal opportunity extends to all aspectsof employment, including hiring, training, promotion, compensation, andbenefits.

Foss Group of Companies is committed to providing aninclusive, accessible work environment. In accordance with the Accessibilityfor Ontarians with Disabilities Act (AODA), accommodations are available uponrequest for candidates taking part in all aspects of the recruitment andselection process.

We are committed to fostering a culture of fairness,equity, and respect for every employee and applicant.

Should you have any questions or concerns, you canreach out to [e-mail]