Shop Foreman/ Technical Services Manager

Royfossthornhill; Vaughan; On-site; CAD 114,000 - 142,000; Full time

Benefits offered by this job

Employee team building and social 이벤트s

Learning and development programs

Growth potential within our organizat​

Employee discount programs

Foss purchase and service program

Job summary

Foss Group of Companies invites applications for a Shop Foreman/Technical Services Manager at Roy Foss Motors in Thornhill. The role provides technical leadership, hands-on mentoring, and support to service technicians while ensuring efficient operations, quality workmanship, and adherence to manufacturer standards.

You will mentor technicians, assist with complex diagnostics, road tests, and maintain shop organization, safety, and tools.

Qualifications

• Highschool diploma or general education degree (GED).
• 2-3 years related experience and/or training; or equivalent combination of education and experience.
• Automotive dealership or similar experience.

Responsibilities

• Train, mentor, and support technicians and apprentices to improve technical skills, efficiency, and overall performance.
• Provide diagnostic support for complex repairs, conduct road tests, and assist with resolving repeat repairs and customer comebacks.
• Oversee shop cleanliness, organization, safety, and the proper use and maintenance of tools and equipment.
• Monitor technician productivity and unapplied time, identifying opportunities to improve workflow and reduce downtime.
• Ensure compliance with manufacturer warranty policies, repair procedures, documentation, and parts retention requirements.
• Perform quality control inspections to ensure repairs meet dealership and manufacturer standards.
• Collaborate with the Service Manager, Tower Operator/Dispatcher, and Service Advisors to improve shop efficiency, repair quality, and customer satisfaction.
• Ensure technicians follow dealership policies, standard operating procedures, and manufacturer guidelines.
• Assist with prioritizing and distributing repair work based on technician skill levels, workload, and shop capacity.
• Monitor technician performance and provide coaching to improve productivity, repair accuracy, and efficiency.
• Communicate technical issues, equipment needs, and workflow concerns to the Service Manager in a timely manner.
• Promote a culture of teamwork, accountability, continuous learning, and exceptional customer service.

Education

Highschool diploma or GED

Job description

Shop Foreman/ Technical Services Manager

Welcometo Foss Group of Companies — Where Values Drive Everything We Do

For over 60years, the Foss Group of Companies has been a leader in the automotiveindustry, home to two trusted brands: Roy Foss and Foss National Leasing.Our success is driven by our incredible team.These are dedicated and passionate individuals who embody our core valuesdaily, building a reputation for excellence in retail, fleet, service, andinnovation.

At FossGroup of Companies, we are guided by five principles:

• Gladto be here – We show up with positivity and pride.
• Sweatthe small stuff – Details matter, and we get them right.
• Showup for each other – We succeed as a team.
• Walkthe talk – We lead by example.
• Setthe standard – We raise the bar.

We are proudof the long-standing relationships we've built with our clients, customers, andour team members. When you join Foss Group of Companies, you're joining acompany that leads with heart, acts with integrity, and invests in your growth.If you want a workplace where your impact is celebrated, you've found your nextmove.

Salary Range: Base + Bonus - OTE $80,000.00- $100,000.00/yearly

About The Current Open Role

Roy Foss Motors- Thornhill is seeking an experienced Shop Foreman/Technical Services Manager toprovide technical leadership, training, and support to the service departmenttechnicians while ensuring efficient shop operations, quality workmanship, andcompliance with manufacturer standards.

This role isresponsible for mentoring and onboarding technicians, assisting with complexdiagnostics, conducting road tests, maintaining shop organization, monitoringtechnician unapplied time, and ensuring compliance with manufacturer warrantypolicies and procedures.

The ShopForeman/Technical Services Manager will work closely with the Service Manager,Tower Operator/Dispatcher, Service Advisors, and technicians to improve shopproductivity, technician performance, and customer satisfaction.

Key Responsibilities

• Train, mentor, and support technicians and apprentices to improvetechnical skills, efficiency, and overall performance.
• Provide diagnostic support for complex repairs, conduct road tests,and assist with resolving repeat repairs and customer comebacks.
• Oversee shop cleanliness, organization, safety, and the proper useand maintenance of tools and equipment.
• Monitor technician productivity and unapplied time, identifyingopportunities to improve workflow and reduce downtime.
• Ensure compliance with manufacturer warranty policies, repairprocedures, documentation, and parts retention requirements.
• Perform quality control inspections to ensure repairs meetdealership and manufacturer standards.
• Collaborate with the Service Manager, Tower Operator/Dispatcher, andService Advisors to improve shop efficiency, repair quality, and customersatisfaction.
• Ensure technicians follow dealership policies, standard operatingprocedures, and manufacturer guidelines.
• Assist with prioritizing and distributing repair work based ontechnician skill levels, workload, and shop capacity.
• Monitor technician performance and provide coaching to improveproductivity, repair accuracy, and efficiency.
• Communicate technical issues, equipment needs, and workflow concernsto the Service Manager in a timely manner.
• Promote a culture of teamwork, accountability, continuous learning,and exceptional customer service.

What You'll Bring

Highschool diploma or general education degree (GED).

2-3 years related experience and/or training; or equivalent combination ofeducation and experience.

Automotivedealership or similar experience.

What We Offer:

Competitivecompensation and benefits package.

Employeeteam building and social events.

Learningand development programs for all team members.

Growthpotential within our organization.

Employeediscount programs.

Fosspurchase and service program.

Employeereferral and recognition programs.

Our Commitment to Equal Opportunity

At FossGroup of Companies, we are dedicated to creating a workplace where everyonefeels welcome and has the opportunity to thrive. We believe that a diverse andinclusive team is not only our strength, but it also drives innovation andhelps us better serve our customers and community.

We areproud to be an equal opportunity employer. We consider all qualified applicantswithout regard to race, color, religion, gender, gender identity or expression,sexual orientation, national origin, age, or disability. Our commitment toequal opportunity extends to all aspects of employment, including hiring,training, promotion, compensation, and benefits.

FossGroup of Companies is committed to providing an inclusive, accessible workenvironment. In accordance with the Accessibility for Ontarians withDisabilities Act (AODA), accommodations are available upon request forcandidates taking part in all aspects of the recruitment and selection process.

We arecommitted to fostering a culture of fairness, equity, and respect for everyemployee and applicant.

Should you have any questions or concerns, you can reach out to [e-mail].