Shop Foreman: Heavy-Duty Trucks & Fleet Leader

Velocity Truck Centres

Nanaimo

Hybrid

CAD 58,000 - 83,000

Full time

14 days+

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Benefits offered by this job

Competitive pay

Training & support

Modern facilities

Stable organization

Safety culture

Advancement opportunities

Job summary

Velocity Truck Centres Canada in Nanaimo, BC seeks a Foreman BCW to lead technicians in daily repair and maintenance of commercial trucks and fleet vehicles. You will drive productivity, quality, safety, and customer satisfaction while mentoring staff and coordinating with Service Management.

As a strong technical leader, you will oversee diagnostics, wheel-to-wheel operations, training, and performance evaluations, delivering exceptional service and ensuring adherence to company policies.

Qualifications

Minimum 5 years' experience as a Journeyman Heavy Equipment Technician or Truck & Transport Mechanic.

Responsibilities

Directly supervise technicians and apprentices in their day-to-day duties.
Monitor productivity, efficiency, workmanship, and overall performance.
Provide coaching, mentorship, and technical guidance.
Identify training requirements and support employee development.
Conduct team huddles and communicate operational priorities.
Assist Service Management with technician performance evaluations.
Foster a respectful, inclusive, and high-performance workplace culture.
Schedule and assign work based on technician skillsets, certifications, experience, and workload.
Balance efficiency, repair quality, customer expectations, and profitability.
Communicate allotted flat-rate hours and any repair order changes.
Monitor repair status and ensure timely completion of work.
Assign, track, and follow up on all repairs in progress.
Support the repair order process and ensure technicians understand customer concerns and repair requirements.
Assist with advanced mechanical and electrical diagnostics.
Support technicians in troubleshooting complex repair issues.
Perform or oversee road tests as required.
Provide technical expertise on heavy-duty truck systems.
Coordinate with OEM representatives and vendors for technical assistance when necessary.
Make decisions regarding warranty repairs, failure analysis, and parts re-use.
Perform quality assurance inspections and repair audits.
Monitor repair progress and workmanship standards.
Train technicians on quality control processes and best practices.
Review technician documentation for completeness and accuracy.
Ensure repair operations, warranty processes, core returns, and parts tagging requirements are completed properly.
Maintain compliance with company policies, procedures, safety regulations, and applicable collective agreements.
Engage with customers to obtain repair authorizations.
Communicate estimate changes and repair timelines.
Assist in resolving customer concerns and service-related issues.
Complete repair order reviews with customers when required.
Build strong customer relationships through professionalism and responsiveness.
Set accurate ETCs (Estimated Time of Completion)
Document customer communications
Save estimates and revisions
Prepare job estimates as required.
Submit reports and operational updates to the Service Manager.