Shipping & Receiving Specialist

Swim Recruiting; Vancouver; On-site; CAD 40,000 - 41,000; Full time

Job summary

Our Vancouver client is seeking a detail-oriented Mailroom & Shipping Specialist to manage daily mail operations and coordinate domestic and international shipments. You’ll greet staff, couriers, and vendors, oversee inbound/outbound mail, and ensure timely, compliant shipments across Canada, the U.S., and beyond.

Ideal candidates bring strong communication, organizational, and problem-solving skills, plus experience with shipping docs and Microsoft Office.

Qualifications

• Completion of secondary school and a Bachelor’s degree or equivalent practical experience.
• Experience with shipping documentation and related processes is preferred.
• Strong proficiency with Microsoft Office Suite programs.

Responsibilities

• Welcome and assist employees, couriers, and vendors in the mailroom, ensuring a smooth and professional experience.
• Oversee all incoming and outgoing mail, optimizing processes to support rapid growth.
• Establish and maintain efficient shipping and receiving routines, prioritizing speed, accuracy, and consistency.
• Coordinate and oversee all outbound shipments, ensuring products are shipped and received on schedule.
• Collaborate with Shipping & Receiving Specialists, the Office Services Manager, and key stakeholders for smooth operations.
• Work cross-functionally with Logistics, Technology, Product, and Brand teams to streamline processes.
• Provide couriers with documentation for delivery exceptions and customs clearance.
• Maintain a clean, organized mailroom, safe and productive.
• Conduct department audits and produce reports for leadership (bi-weekly, monthly, quarterly).
• Serve as the subject matter expert on customs requirements, shipping declarations, and packaging specs.
• Support employees by guiding and answering shipping procedure questions.
• Coordinate remote pick-up processes with vendors across Canada, the U.S., and internationally.
• Maintain up-to-date shipping/receiving information on internal platforms.
• Manage mailroom supplies and equipment; take on special projects as directed.

Skills

Verbal & written communication

Guest service

Organizational skills

Time management

Multitasking

Attention to detail

Problem solving

Collaborative spirit

Diversity & inclusivity

Physical stamina (lifting up to 50 lbs

Analytical thinking

Shipping documentation knowledge

Reliability & accountability

Creativity & initiative

Microsoft Office proficiency

Education

Secondary education + Bachelor’s degree or equivalent practical experience

Tools

Microsoft Office Suite

Job description

Be part of a busy, fast-paced mailroom and shipping operation where you will keep packages moving smoothly and be a key point of contact for employees, couriers, and vendors. The ideal candidate has experience in a similar environment and is comfortable using handheld scanning devices to receive packages, assist with employee pick-up, and accurately scan items out of the system.

This 6-month contract offers the potential to extend or transition into a permanent opportunity based on business needs and performance.

Who – The Company:

Our client is one of Vancouver’s most sought-after companies to work for, with global operations and an impeccable reputation.

What- The Role:

• Welcome and assist employees, couriers, and vendors in the mailroom, ensuring a smooth and professional experience
• Oversee all incoming and outgoing mail, continuously optimizing processes to support our rapid growth
• Establish and maintain efficient shipping and receiving routines, prioritizing speed, accuracy, and consistency
• Coordinate and oversee all outbound shipments, ensuring products are shipped and received according to schedule
• Collaborate regularly with Shipping & Receiving Specialists, the Office Services Manager, and key stakeholders to ensure smooth operations
• Work cross-functionally with Logistics, Technology, Product, and Brand teams to streamline processes and address needs
• Provide couriers with necessary documentation for delivery exceptions and customs clearance
• Maintain a clean, organized, and orderly mailroom, ensuring it remains conducive to productivity and safety
• Conduct departmental audits on a bi-weekly, monthly, and quarterly basis, producing and maintaining reports for department leadership
• Serve as the subject matter expert on customs requirements, shipping declarations, and packaging specifications
• Support employees by offering guidance and answering queries related to shipping procedures
• Coordinate remote pick-up processes with vendors across Canada, the U.S., and internationally
• Maintain up-to-date shipping and receiving information on internal communication platforms for easy access and reference
• Manage and order mailroom supplies and necessary equipment to ensure smooth operations
• Take on special projects and additional assignments as directed by the Office Services Manager

Who- the Candidate:

• Completion of secondary school and a Bachelor’s degree or equivalent practical experience
• Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively
• Outstanding guest service, organizational, and time management skills, with a focus on delivering results
• Discreet and trustworthy, with the ability to maintain the highest level of confidentiality
• Ability to manage multiple tasks in a fast-paced, dynamic environment with flexibility and adaptability
• High attention to detail and a task-oriented mindset, with strong problem-solving abilities and a collaborative spirit
• Committed to fostering diversity and inclusivity in the workplace
• Regular lifting (up to 50 lbs.) and handling of pallets (50 lbs. or more) with care and safety
• Proven analytical and critical thinking skills, with the ability to identify and resolve issues efficiently
• Familiarity with shipping documentation and an understanding of related processes and requirements
• Reliable and responsible, with a strong sense of accountability and commitment to tasks
• Creative and innovative, with a passion for generating new ideas and thinking outside the box
• Strong experience with Microsoft Office Suite programs

How much:

Hourly wage in the range of $29-30/hr + 4% vacation pay.

Where:

Vancouver, 5 days onsite in office.