Shipping / Logistics Customer Service Coordinator

Socket.dev; Tecumseh; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

RRSP plan

Extensive safety training

Tuition reimbursement

Paid holidays

Vacation time

Job summary

Flex-N-Gate is seeking a customer service professional to ensure customer requirements are met and release information is accurately relayed to manufacturing in a timely manner.

The role requires strong organizational, communication and problem-solving skills, with the ability to work in a fast-paced manufacturing environment and on shift (days and afternoons). Previous experience with automotive portals is a plus.

Qualifications

• Requires high school diploma and experience in customer service in manufacturing.
• Able to perform in a fast-paced environment with strong delivery focus.
• Customer-focused with strong communication and problem-solving skills.
• Experience with automotive customer portals is an asset.
• Proficient with database applications and MS Office.

Responsibilities

• Address customer issues and inquiries.
• Generate daily load sheets and requirement listings.
• Monitor all customer portals.
• Ensure adequate supply through weekly inventories.
• Monitor dock activities and shippers/receivers.
• Adhere to all company policies and procedures.
• Must be able to work shift work; days and afternoons.

Skills

Computer skills

Organizational skills

Time management

Communication

Problem solving

Accountability

Leadership

Teamwork

Motivation

Attention to detail

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in “Automotive News.” A growing and vital company, Flex-N-Gate provides a great opportunity for hard-working and skilled individuals.

Summary

Responsible to ensure that customer requirements are met and customer release information is relayed to manufacturing accurately and on a timely basis.

Core Competencies

• Good computer skills
• Strong Organizational Skills
• Time Management
• Communication
• Problem Solving
• Accountability and Dependability
• Leadership Skills
• Team Oriented
• Highly Motivated
• Attention to Detail

Job Duties

• Responsible for addressing any customers issues
• Generates daily load sheets and requirement listing
• Monitors all Customer Portals
• Ensure adequate supply of containers through weekly inventories
• Monitor activities on the dock and activities of the shippers/receivers
• Adhere to all company policies, procedures and instructions
• Must be able to work shift work; days and afternoons

Requirements

• High School Diploma/GED
• 2-3 years related experience in customer service activities in a manufacturing or similar fast-paced environment
• Ability to work well in a team with customer-focused orientation and strong sense of delivery. Supervisory experience would be an asset
• Strong organizational and time-management skills
• Strong interpersonal and communication skills (both verbal and written)
• Proficiency with database applications and administration systems, specifically Microsoft Office
• Must have previous experience working with automotive customer portals

What We Offer

• Medical, dental, prescription, vision, life and disability insurance
• RRSP retirement savings plan
• Extensive safety training, new hire orientation, continuous learning and development programs and tuition reimbursement
• Paid holidays and vacation time

What do our employees have to say?

“It engages you professionally, and provides learning opportunities.”
“Lots of growth opportunity.”
"The company’s young enough to be exciting, but old enough to be stable."
"Not just a job—a great place to work!"

Flex-N-Gate is an equal opportunity employer. Ontario Human Rights Code and AODA.