Shipper / Receiver / Driver

Italian Centre Shop Ltd; Edmonton; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Free lunch on most shifts

Yearly bonus

Onsite parking

Health & dental benefits for full-time

Job summary

ICS South Ltd. is hiring a Full-Time Shipper/Receiver/Driver at our South Side location in Edmonton, AB. The role involves loading/unloading, delivering Italian Centre Shop products, and maintaining quality customer service.

Ideal candidates have warehouse and customer-service experience, a valid Class 5 license, and forklift certification is a plus. Expect early shifts, potential bonuses, on-site parking, and health benefits for full-time staff.

Qualifications

• High School or GED is preferred.
• Two years in a warehouse role or similar environment.
• Two years in a customer-focused role.
• Minimum three years driving commercial vehicles.
• Forklift certification is an asset.

Responsibilities

• Provide exceptional customer service to foster loyalty and a positive reputation.
• Load and unload products from trucks.
• Review invoices and purchase requests for accuracy.
• Deliver products to clients within the city and surrounding areas.
• Verify orders with clients post-delivery and compare with invoices.
• Maintain customer relationships and promote products/services.
• Ensure truck and cargo handling safety and cleanliness.
• Complete safety checks before leaving IC and report maintenance needs.
• Log deliveries, returns, and inventory steps as directed.

Skills

Excellent listening & communication

Customer focus

Team player

Professional image under pressure

Familiar with local streets/routes

Education

High School or GED

Tools

Forklift certificate

Driver's license (Class 5)

Job description

ICS South Ltd. | ICS South Ltd.
5028 104a St NW
Edmonton, AB T6H 6A2, CAN

Description

Full-Time Shipper / Receiver / Driver at our South Side Location (5028 104 A Street NW ) in Edmonton, AB

Want to enjoy a free lunch shift and a yearly bonus?

Join us in our mission to Connect community through food and cultural experience Working at the Italian Centre Shop is like being part of our family. We value, reward, and promote team members who are passionate about food, family, community and committed to doing a great job

• Monday to Sunday availability
• Morning / Early morning shifts
• 8 hour shifts
• Start times may vary between 5 am and 8 am

What We Offer

• Free lunch with most shifts
• Yearly bonus
• Onsite parking
• Health & Dental benefits for full time employees
• Opportunities to learn and grows

Duties and responsibilities

• Prioritize providing exceptional customer service to deliver a positive customer experience thereby cultivating a positive reputation for the company and fostering customer loyalty.
• Loading and unloading products from trucks.
• Reviewing and verifying invoices and purchase requests to ensure accuracy.
• Preparing, loading, and delivering a wide variety of Italian Centre Shop products to clients within the city and surrounding areas as requested.
• After delivery, go over the order with the client and double-check it against the invoice.
• Establishing and maintaining outstanding relations with customers.
• Engaging with customers, answering questions, and promoting products and services enhances loyalty, sales, and profits.
• Loading and unloading of products from trucks in a safe manner.
• Processing transactions accurately and efficiently by reviewing the packing and delivery slips and invoices.
• Delivering high-quality products to our customers in a safe, courteous, and timely manner.
• Promoting a positive company image by actively engaging with employees, customers, suppliers, and the community.
• Ensuring the truck is clean and well maintained to positively represent IC by regularly cleaning inside and out.
• Completing a safety check of the vehicle prior to leaving IC, including checking for damage, and doing signal and brake checks.
• Ensure that regular truck maintenance is completed, including checking oil, fluids, tires, signals, and brakes; notify the manager immediately if any maintenance is required.
• Filling out logs as directed by the manager.
• Ensuring a log is kept of all returns, including the reason for the return (wrong product, unaware of price, etc.), and reporting returns to the manager daily.
• Being aware of and following basic inventory and waste guidelines.
• Adhering to shipping and receiving policies and procedures.
• Receiving merchandise and ensuring the shipment content matches invoices and orders.
• Picking, packing, sealing, and labelling products to prepare them for shipping.
• Stocking shelves with received shipments, using the appropriate sorting and organization system and equipment.
• Moving products around a warehouse using a pallet jack.
• Working collaboratively as a team and assisting other teams when required.
• Maintaining a clean and organized working environment.
• Building pallets and picking orders.
• Representing IC both in and out of the store.
• Adhering to all food safety protocols, standard operating procedures, health and safety policies, and other programs and initiatives.
• Other duties as required.

Physical requirements

• Long periods of standing, walking, and sitting.
• Frequent motions include bending, twisting, squatting, pushing, pulling, and reaching.
• Manual and repetitive tasks.
• Frequent lifting up to 22.5 kg (50 lbs) is required.

Qualifications

• High School or GED from an accredited school system or program is preferred
• A minimum of two-year experience in a warehouse role
• A minimum of two-year experience in a customer focused role
• A minimum of three-years experience driving commercial vehicles.
• Forklift certificate is an asset.
• Valid class 5 Drivers License with a clean drivers abstract

Skills and Abilities

• Excellent listening skills and communication skills, both verbally and written.
• Ability to work under pressure while always maintaining a professional image.
• Working as a partner and/or team member with little direct supervision.
• Having a well-balanced concern for both tasks and people.
• Having a genuine concern for the needs of customers.
• Familiarity with local streets, neighborhoods, and routes.

Working Conditions

• Required to work a variety of shifts, including mornings, days, general holidays and weekends.
• Required at times to work with challenging customers and/or situations.
• Exposed to hot and cold environments. (freezers, coolers, Indoors, outdoors, in all weather conditions)
• Exposed to loud noises and moving equipment.