shift supervisor - Store# 80253, THETFORD MINES

Starbucks; Thetford Mines; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Supervisor to join their team in Thetford Mines. This role involves leading a team, ensuring exceptional customer service, and maintaining store operations during shifts. You will be responsible for training new partners, managing cash handling, and delivering quality beverages while promoting a positive work environment. If you thrive in a fast-paced setting and are passionate about providing excellent service, this opportunity is perfect for you. Join a company that values diversity and inclusion, and be part of a team that makes a difference.

Qualifications

• Experience in customer service within retail or restaurant environments.
• Strong ability to lead and communicate effectively.

Responsibilities

• Lead the team and ensure smooth store operations during shifts.
• Deliver legendary customer service and build positive relationships.

Skills

Customer service experience

Leadership skills

Interpersonal skills

Fluency in French

Job description

Join to apply for the shift supervisor - Store# 80253, THETFORD MINES role at Starbucks

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team, delegate tasks, and ensure the Starbucks Experience by providing excellent customer service, quality beverages, and maintaining a clean store environment. You will model and uphold Starbucks guiding principles and be part of a company recognized as a great place to work.

Key Responsibilities

• Act with integrity, honesty, and promote Starbucks' culture, values, and mission.
• Maintain composure during high volume or unusual events to keep store operations smooth and set a positive example.
• Evaluate environment and customer cues to anticipate needs.
• Communicate effectively with the manager to create a welcoming environment during each shift.
• Assist with training new partners and provide respectful coaching.
• Provide feedback on partner performance to the store manager.
• Recognize and communicate partner morale and performance issues.
• Create a positive learning environment with clear, respectful coaching.
• Deliver legendary customer service, respond to customer needs, and build positive relationships.
• Organize opening and closing duties, follow operational policies, and ensure safety and security.
• Manage cash handling and register policies properly.
• Ensure the delivery of quality beverages and food products, adhering to standards.
• Recognize and reinforce team and individual accomplishments.
• Utilize operational tools to achieve excellence during shifts.

Experience and Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead others, learn quickly, and communicate effectively.
• Knowledge of retail environment and strong interpersonal skills.
• Ability to work as part of a team and fluency in French (reading, writing, speaking).

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from diverse backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. Reasonable accommodations are available for applicants with disabilities; contact us at [e-mail].