shift supervisor - Store# 52237, Regent Mall Fredericton

Starbucks Corp.; Fredericton; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Supervisor to join their team in Fredericton. In this role, you will assist in managing store operations and lead a team to provide exceptional customer service. You will play a vital role in maintaining the store's welcoming environment and ensuring quality standards are met. This is an exciting opportunity to contribute to a positive team culture while promoting the company's values and mission. If you're passionate about leadership and customer service, this position is perfect for you.

Qualifications

• Experience in customer service within retail or restaurant settings.
• Ability to lead and direct team members effectively.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Lead a team to deliver excellent customer service and maintain quality standards.

Skills

Customer service experience

Leadership skills

Communication skills

Knowledge of retail operations

Team-oriented mindset

Job description

Shift Supervisor - Store# 52237, Regent Mall Fredericton

Join us as a Shift Supervisor at Starbucks in Store# 52237, Regent Mall Fredericton. Be among the first 25 applicants to make a difference!

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead a team to deliver the Starbucks Experience by providing legendary customer service, maintaining quality beverages and products, and ensuring a clean, welcoming store environment. You will model Starbucks' guiding principles and contribute to a positive team culture.

Key Responsibilities

• Promote Starbucks' culture, values, and mission with integrity and honesty.
• Maintain composure during high-volume periods and unusual events, setting a positive example.
• Evaluate environment and customer cues to anticipate needs.
• Communicate effectively with the team and store manager to foster a welcoming environment.
• Support new partner training and provide constructive feedback.
• Contribute to a positive team environment by recognizing performance and morale issues.
• Provide excellent customer service, respond to customer needs, and develop positive relationships.
• Manage store operations during shifts, including opening and closing duties.
• Follow operational policies on cash handling, safety, and security.
• Ensure adherence to cash management policies and proper register procedures.
• Maintain consistent attendance and punctuality.
• Ensure quality standards for beverages, food, and sanitation are met.
• Recognize team achievements and utilize tools for operational excellence.

Experience and Skills

• Customer service experience in retail or restaurant environments.
• Ability to lead and direct others effectively.
• Quick learner with strong communication skills.
• Knowledge of retail operations and interpersonal skills.
• Team-oriented mindset.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Reasonable accommodations are available for applicants with disabilities; contact us at [e-mail].

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail