shift supervisor - Store# 27064, DAWSON CREEK

Starbucks Corp.; Dawson Creek; On-site; CAD 30,000 - 45,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Shift Supervisor, der das Team leitet und die Store-Operationen während der Schichten unterstützt. In dieser spannenden Rolle werden Sie für die Bereitstellung eines legendären Kundenservice verantwortlich sein, während Sie die Teammitglieder motivieren und trainieren. Sie werden eine Schlüsselrolle in der Schaffung einer einladenden Atmosphäre spielen, die die Werte und die Kultur des Unternehmens widerspiegelt. Wenn Sie eine Leidenschaft für Kundenservice und Teamarbeit haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice in Einzelhandels- oder Restaurantumgebungen.
• Fähigkeit, ein Team zu führen und zu motivieren.

Responsibilities

• Führen des Teams und Delegieren von Aufgaben während der Schichten.
• Gewährleistung eines hervorragenden Kundenservice und einer sauberen Umgebung.

Skills

Kundenservice

Fähigkeit, andere zu führen

Schnelles Lernen

Kommunikationsfähigkeiten

Teamarbeit

Job description

Starbucks Dawson Creek, British Columbia, Canada

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Starbucks Dawson Creek, British Columbia, Canada

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As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team by deploying partners and delegating tasks to create the Starbucks Experience through legendary customer service, quality beverages and products, and maintaining a clean, welcoming store environment. You will model and act in accordance with Starbucks guiding principles, and be part of a company recognized as a great place to work.

Key Responsibilities

• Act with integrity, honesty, and knowledge to promote Starbucks' culture, values, and mission.
• Maintain composure during high volume or unusual events to ensure store standards and set a positive example.
• Evaluate environment and customer cues to anticipate needs.
• Communicate effectively with the manager to respond to store needs and create a positive third-place environment.
• Assist with new partner training, providing positive reinforcement and respectful coaching.
• Provide feedback on partner performance during shifts.
• Recognize and communicate changes in partner morale or performance to the store manager.
• Create a positive learning environment with clear, timely, and respectful coaching.
• Deliver legendary customer service by acting with a customer-first attitude and engaging with customers.
• Respond to customer needs and develop positive relationships with the team.
• Execute store operations, including opening and closing duties.
• Follow operational policies, including cash handling, safety, and security.
• Ensure proper cash management and follow cash register policies.
• Coordinate with baristas to ensure excellent customer service.
• Maintain attendance and punctuality.
• Consistently provide quality beverages and food products, adhering to standards.
• Follow health, safety, and sanitation guidelines.
• Recognize and reinforce team accomplishments and find new ways to motivate and recognize partners.
• Use operational tools to achieve shift excellence.

Experience and Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Knowledge of retail environment and strong interpersonal skills.
• Teamwork-oriented attitude.

Starbucks and its brands are equal opportunity employers. We value diversity and inclusion, encouraging applicants from all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with laws. Reasonable accommodations are available for applicants with disabilities; contact us at [e-mail].