shift supervisor - Store# 27064, DAWSON CREEK

Starbucks; Dawson Creek; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Shift Supervisor, where you'll lead a team to create a welcoming atmosphere for customers. This role involves ensuring operational excellence, providing legendary customer service, and fostering a positive team environment. You'll be responsible for training new partners and maintaining high standards of product quality and store cleanliness. If you're passionate about customer service and teamwork, this is the perfect opportunity to grow your career in a dynamic retail environment.

Qualifications

• Experience in customer service within retail or restaurant environments is essential.
• Strong communication and interpersonal skills are crucial for team collaboration.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Deliver legendary customer service and maintain a clean store environment.
• Train new partners and provide feedback on performance.

Skills

Customer service experience

Ability to direct the work of others

Effective oral communication skills

Strong interpersonal skills

Ability to learn quickly

Knowledge of the retail environment

Ability to work as part of a team

Job description

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.

Summary Of Key Responsibilities

1. Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.
2. Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
3. Anticipate customer and store needs by constantly evaluating the environment and customers for cues.
4. Communicate information to the manager so that the team can respond as necessary to create the Third Place environment during each shift.
5. Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
6. Provide feedback to the store manager on partner performance during the shift.
7. Contribute to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
8. Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift to ensure operational excellence and improve partner performance.
9. Deliver legendary customer service to all customers by acting with a "customer comes first" attitude and connecting with the customer.
10. Discover and respond to customer needs.
11. Develop positive relationships with the shift team by understanding and addressing individual motivation, needs, and concerns.
12. Execute store operations during scheduled shifts.
13. Organize opening and closing duties as assigned.
14. Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
15. Follow all cash management and cash register policies and ensure proper cash management practices are followed by the shift team.
16. Follow up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
17. Maintain regular and consistent attendance and punctuality.
18. Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
19. Follow health, safety, and sanitation guidelines for all products.
20. Recognize and reinforce individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition.
21. Utilize operational tools to achieve operational excellence during the shift.

Summary Of Experience

• Customer service experience in a retail or restaurant environment

Required Knowledge, Skills & Abilities

• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team

Starbucks and its brands are an equal opportunity employer of all qualified individuals.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of colour, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, provincial, and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please email us at [e-mail]