shift supervisor - Store# 24247, RIVER DISTRICT VANCOUVER

Starbucks Corp.; Vancouver; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen motivierten Shift Supervisor, der das Team während der Schichten leitet und eine herausragende Kundenservice-Erfahrung bietet. In dieser spannenden Rolle sind Sie für die Ausführung der Betriebsabläufe verantwortlich und helfen, eine positive Teamumgebung aufrechtzuerhalten. Sie werden die Möglichkeit haben, Ihre Führungsqualitäten zu entwickeln und Teil eines Unternehmens zu sein, das für seine Vielfalt und Inklusion geschätzt wird. Wenn Sie leidenschaftlich an Kundenservice interessiert sind und eine Führungsrolle anstreben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice in Einzelhandels- oder Restaurantumgebungen.
• Fähigkeit, andere zu führen und zu leiten.

Responsibilities

• Leiten des Teams und Delegieren von Aufgaben während der Schichten.
• Sicherstellen eines erstklassigen Kundenservice und einer sauberen Umgebung.

Skills

Kundenservice

Führungskompetenz

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Education

Abschluss in einem relevanten Bereich

Job description

Shift Supervisor - Store# 24247, RIVER DISTRICT VANCOUVER

Join us for the Shift Supervisor - Store# 24247, RIVER DISTRICT VANCOUVER role at Starbucks.

Job Overview

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team, delegate tasks, and create the Starbucks Experience for our customers by providing legendary customer service, ensuring prompt service, quality beverages and products, and maintaining a clean and welcoming store environment. You will model and act in accordance with Starbucks guiding principles and be part of a company recognized as a great place to work.

Key Responsibilities

• Act with integrity, honesty, and knowledge that promote Starbucks' culture, values, and mission.
• Maintain a calm demeanor during high volume or unusual events, setting a positive example for the team.
• Evaluate the environment and customer cues to anticipate needs.
• Communicate relevant information to the manager for team response and store environment management.
• Assist with new partner training, providing positive reinforcement and respectful coaching.
• Provide feedback on partner performance to the store manager.
• Recognize and communicate changes in partner morale and performance to maintain a positive team environment.
• Offer clear, timely, and respectful coaching to partners to ensure operational excellence.
• Deliver legendary customer service by acting with a customer-first attitude and engaging with customers.
• Respond to customer needs and develop positive relationships with the team.
• Execute store operations during scheduled shifts, including opening and closing duties.
• Follow Starbucks policies, including cash handling, safety, and security procedures.
• Ensure proper cash management practices are followed.
• Coordinate with baristas to deliver excellent customer service.
• Maintain regular attendance and punctuality.
• Consistently provide quality beverages, food, and products by adhering to standards.
• Follow health, safety, and sanitation guidelines.
• Recognize and reinforce individual and team accomplishments.
• Use operational tools to achieve shift excellence.

Experience and Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills and team orientation.

Additional Information

Starbucks is an equal opportunity employer and values diversity. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. We offer accommodations for applicants with disabilities; please contact us at [e-mail].