shift supervisor - Store# 18977, EMERALD HILLS - SHERWOOD PARK

Starbucks; Sherwood Park; On-site; CAD 35,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Shift Supervisor, der das Team leitet und für einen herausragenden Kundenservice sorgt. In dieser Rolle werden Sie die Store-Operationen während der Schichten unterstützen und sicherstellen, dass die Starbucks-Erfahrung für die Kunden durch legendären Service und qualitativ hochwertige Getränke geschaffen wird. Sie werden Teil eines Unternehmens, das für seine positive Arbeitsplatzkultur bekannt ist und Vielfalt sowie Inklusion schätzt. Wenn Sie eine Leidenschaft für Kundenservice haben und ein Teamplayer sind, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice in Einzelhandel oder Gastronomie.
• Fähigkeit, schnell zu lernen und zu führen.

Responsibilities

• Leiten des Teams und Delegieren von Aufgaben während der Schichten.
• Sicherstellen eines positiven Kundenerlebnisses durch hervorragenden Service.

Skills

Kundenservice-Erfahrung

Fähigkeit zu führen

Kommunikationsfähigkeiten

Teamarbeit

Job description

shift supervisor - Store# 18977, EMERALD HILLS - SHERWOOD PARK

Join to apply for the shift supervisor - Store# 18977, EMERALD HILLS - SHERWOOD PARK role at Starbucks

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team by delegating tasks and creating the Starbucks Experience for customers through legendary service, quality beverages, and a clean environment. You will model and act according to Starbucks guiding principles, and be part of a company recognized as a great workplace.

Key Responsibilities

• Promote Starbucks culture, values, and mission with integrity and honesty.
• Maintain composure during high volume or unusual events, setting a positive example.
• Evaluate environment and customer cues to anticipate needs.
• Communicate effectively with the team and store manager to ensure a welcoming environment.
• Assist in training new partners with positive reinforcement and coaching.
• Provide feedback on partner performance to the store manager.
• Foster a positive team environment and address morale or performance issues.
• Provide clear coaching and feedback to partners to ensure operational excellence.
• Deliver excellent customer service by acting with a customer-first attitude.
• Respond to customer needs and develop positive relationships.
• Organize opening and closing duties, follow safety and cash handling policies.
• Ensure proper cash management practices.
• Coordinate with baristas to deliver legendary service.
• Maintain attendance and punctuality.
• Consistently provide quality beverages and food, adhering to standards.
• Follow health, safety, and sanitation guidelines.
• Recognize and reinforce team accomplishments and find new ways to motivate.
• Use operational tools to achieve shift goals.

Experience and Skills

• Customer service experience in retail or restaurant environment.
• Ability to lead and learn quickly.
• Effective communication and interpersonal skills.
• Teamwork orientation.

Starbucks values diversity and inclusivity. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. We provide accommodations for applicants with disabilities; contact us at [e-mail] for assistance.