shift supervisor - Store# 18727, GLENMORE RD & YATES RD

Starbucks Corp.; Kelowna; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to lead a dedicated team in providing exceptional customer service and maintaining store operations. This role involves assisting the store manager, delegating tasks, and ensuring a welcoming environment for customers. The ideal candidate will possess strong leadership and communication skills, along with a commitment to upholding the company's values. Join a company recognized for its inclusive culture and commitment to diversity, where your contributions will be valued and rewarded.

Qualifications

• Experience in retail or restaurant customer service.
• Ability to lead teams and communicate effectively.

Responsibilities

• Assist the store manager in executing store operations.
• Lead the team and ensure a positive customer experience.
• Manage store operations during shifts.

Skills

Customer service experience

Leadership

Communication skills

Interpersonal skills

Teamwork ability

Job description

Join to apply for the shift supervisor - Store# 18727, GLENMORE RD & YATES RD role at Starbucks

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As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead the team, delegate tasks, and ensure a positive customer experience by providing legendary service, quality beverages, and maintaining a clean and welcoming environment. You will model Starbucks' guiding principles and be part of a company recognized as a great place to work.

Key Responsibilities

• Act with integrity, honesty, and knowledge to promote Starbucks' culture, values, and mission.
• Maintain composure during high volume or unusual events to ensure store standards and set a positive example.
• Evaluate environment and customer cues to anticipate needs.
• Communicate effectively with the team and support new partner training.
• Provide feedback to the store manager on partner performance.
• Create a positive team environment and recognize team achievements.
• Deliver excellent customer service, respond to customer needs, and develop positive relationships with team members.
• Manage store operations during shifts, including opening and closing duties.
• Follow Starbucks policies on cash handling, safety, and security.
• Ensure proper cash management and adherence to health, safety, and sanitation standards.
• Use operational tools to achieve excellence during shifts.

Experience and Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others, learn quickly, and communicate effectively.
• Strong interpersonal skills and teamwork ability.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. We provide accommodations for applicants with disabilities upon request.